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Flashcards in Chapter 39 Deck (16)
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1

What are 2 types of change

- Quick fix
- Planned change

2

What is OD

Organization development is a set of techniques that are used to implement organizational change

3

What is sensitivity training

Sensitivity training is technique of OD. Sensitivity training is often offered by organizations and agencies as a way for members of a given community to learn how to better understand and appreciate the differences in other people.

4

What is survey feedback approach

It is technique of OD. The use of questionnaires to identify discrepancies among members perception.

5

What is process consultation

It is technique of OD. A consultant gives a client insight into what is going on around the client, within the client and other people, identifies processes that need improvement.

6

What is team building

It is technique of OD. High interaction among team members to increase trust and openness.

7

What is appreciative inquiry

It is technique of OD. Appreciative inquiry (AI) is a model that seeks to engage stakeholders in self-determined change

8

What is QWL

It is technique of OD. It is quality of work life.

9

What are techniques of OD

- QWL
- appreciative inquiry
- team building
- process consultation
- survey feedback approach
- sensitivity training

10

What is stress

Stress is an adaptive response, moderated by individual differences, that is a consequence of any action.

11

What are 3 factors of stress

- Importance
- Uncertainty
- Duration

12

What are 4 S of organization stress

- Supervisor
- Salary
- Security
- Safety

13

What are 3 sources of stress

- Environmental factor
- Organizational factor
- Individual factor

14

What are response to stress

- Physiological symptoms
- Behavioral symptoms

15

What are 2 types of stress

- Positive stress (Eustress)
- Negative stress (Distress)

16

What is plateau

Over this limit, the performance increased by stress starts decreasing