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Flashcards in Chapter 32 Deck (15)
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1

What are 4 symptoms of structural weakness

- Delay in decision making
- Poor quality decision making
- Lack of innovative response to changing environment
- High level of conflict

2

What are environmental factors that affect decision making

- Environmental uncertainty
- Environmental complexity
- Environmental Dynamism (The degree to which environmental factor changes)

3

What is process reengineering

Rethinking and redesigning the process by which the organization creates value and does work.

4

What is downsizing/rightsizing

Downsizing/rightsizing involves the size of the organization by selling off or closing down units or product lines to increase profitability

5

What is e-organization

A profit or non-profit organization that uses the internet and private network links to facilitate activities and communication.

6

What is e-commerce

Business conduct on internet

7

What are 2 basic forms of e-commerce

- B2B
- B2C

8

What are 4 types of virtual communities

- Bulletin board
- Chat rooms
- Newsletter
- Discussion lists

9

What is cyberloafing

Using the organization's internet access for personal and non-job related search.

10

What is cyber-schmoozing

electronic politics and grouping

11

What is feng shui

Designing work surroundings for harmony and balance

12

What are work redesign options

- Job rotation: periodic shifting of workers from one task to another
- Job enlargement: The horizontal expansion of jobs
- Job enrichment: The vertical expansion of jobs

13

What JCM (Job characteristic model) dictates

JCM predicts high performance when
- Group member uses a variety of high level skills

14

What is flextime

Employees work during a common core time period each day but have discretion in forming their total work day from a flexible set of hours outside the core.

15

What is job sharing

The practice of having two or more people split a 40-hour-a-week job