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Flashcards in Chapter 27 Deck (7)
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1

What are conflict management styles

- Avoiding
- Accommodating
- Compromising
- Collaborating
- Competing

2

What is negotiation

The process of making joint decisions when the parties involved have different preferences.

3

What are approaches of negotiation

- Distributive bargaining: The goal of the parties are in conflict and each party seeks to maximize its resources.
- Integrative bargaining: Focuses on the merits of the issues and seeks a win-win solution

4

What are steps in negotiation

- Identify the problem
- Define the goal
- Record the facts
- Anticipate outcomes

5

What is empathy

Putting yourself into other shoes and understand their situation.

6

What is 3rd party negotiation

When both parties were unable to resolve the issue. Then 3rd party involves in it.

7

What are 3rd party objectives

- Effectiveness
- Efficiency
- Fairness