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Flashcards in Chapter 9 Deck (10)
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1

What are emotions

Feelings towards something

2

What are moods

Feelings that are less intense than emotions and that lack of contextual stimulus

3

What affects consist of

Emotions and moods

4

What is emotional labour

The effort, planning and control needed to express organizationally desired emotions during interpersonal transactions.

5

What are felt emotions

An individual's actual emotions

6

What are displayed emotions

Emotions that are organizationally required at a given job

7

What are 2 varieties of emotions

positive
negative

8

What are 6 universal emotions

Sadness
Surprise
Anger
Fear
Happiness
Disgust

9

What is emotion continuum

The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.

10

What are 2 constraints on emotions

Organizational influences
Cultural influences