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Flashcards in Chapter 16 Deck (14)
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1

What are organizational variables

- Performance appraisal
- Work design
- Organizational design
- Communications
- Organizational structure
- Jobs

2

What is the formula of behavior

B = f(P,E)
Behavior is a function of both the person and environment

3

What is OB

The systemic study how people behave in organizations.

4

What are the challenges for today's organizations

- Globalization and culture
- High quality and low cost
- Multiple stakeholders
- Rapid pace of change

5

What major forces influence personality

- Cultural forces
- Social class
- Hereditary forces
- Family relationship forces

6

What is impression management

It is self-presentation. Self-presentation is the process by which people attempt to manage the perception other form for them.

7

What are 2 employee impression management strategies

- demotion-preventative strategies
- Promotion-enhancing strategies

8

What is demotion-preventative strategies

- Accounts
- Apologies
- Disassociation

9

What are promotion-enhancing strategies

- Entitlement
- Enhancement
- Obstacles disclosures
- Association

10

What are 2 important decision-making processes

- Problem identification
- Alternative development

11

What are the methods of improving decision making in organization

- Human-based methods
- Computer-based methods
- Brainstorming
- Nominal group technique
- Delphi method

12

Do we have motivation then we have satisfaction and performance

Yes

13

What are 2 strategies for motivating employees

- Behavior modification
- Job design

14

What are the challenges of motivating employees

Changing workforce