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Flashcards in Chapter 42 Deck (5)
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1

What is importance of quality

It is a concept critical to performance & survival of every organization

2

What is TQM

Total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

3

What are 2 questions of CIP

- Is it necessary
- If so, can it be done better

4

What is performance management

Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization.

5

What are 5 key components of performance management

- Planning
- Monitoring
- Developing
- Rating
- Rewarding