Flashcards in Chapter 42 Deck (5)
What is importance of quality
It is a concept critical to performance & survival of every organization
What is TQM
Total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
What are 2 questions of CIP
- Is it necessary
- If so, can it be done better
What is performance management
Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization.