Chapter 42 Flashcards Preview

Organizational Behaviour > Chapter 42 > Flashcards

Flashcards in Chapter 42 Deck (5)
Loading flashcards...

What is importance of quality

It is a concept critical to performance & survival of every organization


What is TQM

Total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.


What are 2 questions of CIP

- Is it necessary
- If so, can it be done better


What is performance management

Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization.


What are 5 key components of performance management

- Planning
- Monitoring
- Developing
- Rating
- Rewarding