Chapter 2 Flashcards Preview

Organizational Behaviour > Chapter 2 > Flashcards

Flashcards in Chapter 2 Deck (10)
Loading flashcards...
1

What is efficiency

A measure of how well resources are used to achieve a goal.

2

What is effectiveness

A measure of the appropriateness of the goals chosen and the degree to which they are achieved

3

What are managers

Individuals who achieves goals through other people.

4

What are 4 management functions

Planning
Leading
Organizing
Controlling

5

What is total quality management

A concept to promote customer satisfaction through continuous improvement of business processes.

6

What is continuous improvement

It requires all employees to improve the quality of products or services on an on-going basis. Managing quality becomes everyone's job.

7

What is 4P cycle of continuous improvement

- People
- Products
- Processes
- Productivity

8

What are 3 kind of management roles

- Interpersonal Roles
- Informational Roles
- Decisional Roles

9

What are 3 levels of managers

- Top managers
- Middle managers
- Line managers

10

What are 3 basic OB model

- Individual level
- Group level
- Organization systems level