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Flashcards in Chapter 28 Deck (16)
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1

What are groups

Two or more than two individuals interacting with each other in order to accomplish a common goal

2

What is the formula of actual group effectiveness

Potential group effectiveness + synergy - process losses = actual group effectiveness

3

What are 3 types of group roles

- Task-oriented roles (+ve role)
- Relations-oriented roles (+ve role)
- Self-oriented roles (-ve role)

4

What are teams

Teams are groups with great interdependence and destiny.

5

What are types of teams

- Virtual
- Self-Managed
- Problem-solving
- Cross-functional

6

How can we turn individuals into team players

- Selection
- Training
- Rewards

7

What are group problem solving techniques

- Nominal group techniques (process to generate ideas and evaluate solutions)
- Delphi technique (process to generate ideas from physically dispersed experts)
- Computer-Aided decision making

8

What is groupthink

The idea is that groupthink is a kind of thinking in which maintaining group cohesiveness and solidarity is more important than considering the facts in a realistic manner.

9

What is group polarization

Group polarization refers to the tendency for a group to make decisions that are more extreme than the initial feeling of its members

10

What is communication

The transmission of information and understanding through the use of common symbols.

11

What is communication process

source -> encoding -> channel -> decoding -> receiver

12

What are 2 types of communication

- formal
- informal

13

What are directions of communication

- upward
- downward
- lateral

14

What is team leader role

- Coach
- Conflict manager
- Liaison with external
- Trouble-shooter

15

What is trust

A positive expectation that other will not act opportunistically

16

What are 3 transitions/views in conflict

- Traditional View
- Human relation view
- Interactionest view