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Flashcards in Chapter 38 Deck (10)
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1

What things resist in change

- Individuals
- Habit
- Fear of unknown
- Economic threat
- New social relationships
- Dislike to change events
- Dislike of implied criticism

2

How can we minimize the resistance to change

- Communication
- Training
- Stress management
- Negotiation
- Employee Involvement

3

What are 3 C's of change

- Customers requirement
- Competition intensifies
- Change become constant

4

How performance measures

By checking the results. Not number of hours

5

Who is change agent

The individual or group who undertakes the task of introducing and managing a change in an organization.

6

Does change agent also generator

Yes

7

Does change agent also implementer

Yes

8

What are 2 types of implementer

- External
- Internal

9

Does change agent also adapters

Yes

10

What is lewin's 3 step process

- Unfreezing
- Changing
- Refreezing