Flashcards in Chapter 5 Deck (11)
What are 4 challenges
- Ethics (pollution etc)
What is formula for performance
Performance = f(ability, motivation, opportunity)
What is ability
Mental and physical capabilities to perform various tasks.
What is emotional intelligence
The ability to understand individuals and to act wisely in human relations. It also known as EQ or EI
What is ability-Job fit
The ability of employee to fit on job requirements.
What are 3 learning theories
- Classical conditioning
- Operant conditioning
- Social learning
What is Classical conditioning
It is about the ability to learn the behavior of others. We can relate something to modify people behavior. It's founder is pavlov and his dog experiment.
What is Operant conditioning
Individual behavior leads to reward or punishment
What is social learning
It means people can learn through observation and direct experience.
Can manager shape up people behavior