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Flashcards in Chapter 5 Deck (11)
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1

What are 4 challenges

- Globalization
- Diversity
- Technology
- Ethics (pollution etc)

2

What is formula for performance

Performance = f(ability, motivation, opportunity)

3

What is ability

Mental and physical capabilities to perform various tasks.

4

What is emotional intelligence

The ability to understand individuals and to act wisely in human relations. It also known as EQ or EI

5

What is ability-Job fit

The ability of employee to fit on job requirements.

6

What are 3 learning theories

- Classical conditioning
- Operant conditioning
- Social learning

7

What is Classical conditioning

It is about the ability to learn the behavior of others. We can relate something to modify people behavior. It's founder is pavlov and his dog experiment.

8

What is Operant conditioning

Individual behavior leads to reward or punishment

9

What is social learning

It means people can learn through observation and direct experience.

10

Can manager shape up people behavior

Yes

11

What is learning

A relatively permanent change in the behavior occurring as a result of experience.