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Flashcards in Fire Officer Deck (24)
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1

What is a Fire officer?

An individual who supervises a single suppression unit or small admin group

2

What are the four management principles?

Unity of command
Span of control
Division of labour
Discipline

3

What are the functions of management?

Planning
Organizing
Leading
Controlling

4

Functions of management explained

Planning: Developing a scheme, program or method that is worked out beforehand to accomplish an objective

Organizing: Putting resources together into an orderly functional, structured whole

Leading: Guiding or directing in a course of action

Controlling: Restraining, regulating, governing, counteracting or overpowering

5

Establishing a strong supervisor/employee relationship

Open honest and constant communication between officer and firefighter

Schedule regular one on one meetings with each member

Schedule regular meetings with whole company

Work together to resolve disagreements

Start by listing areas you can succeed together, starting with easily obtainable goals

6

What are Positive labour-management relations?

Each side must be willing and able to focus on the mutual benefits of a positive relationship or face the consequences of a negative outcome.

7

What is the root cause of almost every labour disturbance?

Failure to manage the relationship between labour and management properly

8

What is mediation?

Intervention of neutral third party in industrial dispute

9

What is a supervisor function?

To function as the official representative of the chief

10

How can an officer improve their effectiveness in handling an unpopular order?

Determine the story or history behind the directive, which enables it to be put in perspective

11

What is a commander function?

To exercise strong direct supervision over the company members.

In some cases, the officer could be responsible for directing the actions of additional resources or function as the initial IC

12

What is command presence?

The ability to project an image of being in control of a situation

13

What is the officer’s responsibility as a trainer?

Making sure the ff’s under their command are confident and competent in their skills.

14

What are the activities necessary to ensure a good working relationship between officer and their supervisor?

Keep supervisor informed

Make appropriate decisions at your level of responsibility

Consult with your supervisor before taking major disciplinary actions or making policy changes

15

What are values that help make ethical choices?

Having a code of ethics that is well known throughout the organization

Selecting employees that share the values of the organization

Ensuring top management exhibits ethical behaviour

Having clear job goals

Having performance appraisals that reward ethical behaviour

Implementing an ethics training program

16

What is diversity?

Characteristic of a workforce that reflects the differences in terms of:
Age
Culture
Race
Religion
Sex
Sexual orientation

17

What are actionable items?

An employee behaviour that requires immediate correction by a supervisor.

18

Guidelines for handling a workplace complaint

Keep an open mind

Treat the complainant with respect and compassion

Do not blame the person filing the complaint

Do not retaliate against the complainant

Follow established procedures

Interview all involved

Look for corroboration and contradiction

Keep it confidential

Write it all down

Cooperate with government agencies

19

When is the National Incident Management System (NIMS) used?

Managing any incident

There are more than 4 mutual aid fire companies

Incident receives a disaster declaration

20

What authorizes fire departments to provide services?

Evaluation from the IAFC

Registration through the centre for Public Safety Services

Local or regional government entity

21

What is Span of Control?

The number of personnel or activities that can be effectively controlled by one individual (usually 3-7, often no more than five)

22

What is Division of labour?

Way of organizing an incident by breaking down the overall strategy into smaller tasks

23

What is Unity of Command?

Concept that each firefighter answers only to one supervisor, one supervisor to one boss and so on. Chain of command.

24

What is Discipline?

Guiding and directing firefighters to do what their department expects of them

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