Flashcards in Leading a team Deck (19)
What are the 5 parts of the communication cycle?
Medium (with noise)
What is environmental noise?
Physical or Sociological condition that interferes with the message
What is sociological noise?
Prejudice or bias, often against the sender
Why is Communication cycle feedback important?
The sender should never assume that information has been successfully transferred unless some confirmation is provided that the message was received and understood
When using a radio, how far should mic be held from mouth?
2 inches/5 cm
What must be done if using a repeater system for radios?
Allow for a time delay after keying microphone
What should initial on-scene/situation report include?
Brief description of incident situation (size up, occupancy, etc)
Obvious conditions (smoke showing, working fire, multiple victims, etc)
Brief description of action being taken
Declaration of strategy (offensive or defensive)
Obvious safety concerns
Assumption, identification and location of command
requesting and releasing resources as required
What is a C.A.N. report?
Conditions, Actions, Needs
What should radio operators strive for during an incident?
Accurate, clear and brief messages
What can add to a radio operator's stress levels?
Realising a large audience may be listening and trying to transmit as quickly as possible
What is good radio practice?
Think, Breathe, then a concise and specific message in a clear tone.
What three things should a captain keep their supervisor informed of, with regards to their station and crew?
Progress towards performance goals and project objectives
Matters that may cause controversy
Attitudes and morale
What are supervisory duties of first-line supervisors?
Set direction for work that carries out dept. mission, vision and strategic goals
Ensure your members carry out high quality work
Manage workload to deliver on time and on budget
Maintain a safe and harassment free workplace
Hold ff's accountable for behaviour and outcomes
Develop ff's through leading, supporting, coaching and counselling
What are the four steps of job instruction training?
Preparation, Presentation, Application, Evaluation
What qualities make for an effective mentor?
Desire to help
Effective coaching, counseling, facilitating and networking skills
What are the four criteria of a good lesson plan?
Identifies Key points
Can be reused
Allows other to teach lesson
What are the four parts of the Conflict resolution model?
Understanding Emotional Confrontations
What is involved in a systematic approach to decision making?
Generate alternative solutions