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Flashcards in Leading a team Deck (19)
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1

What are the 5 parts of the communication cycle?

Message

Sender

Medium (with noise)

Receiver

Feedback

2

What is environmental noise?

Physical or Sociological condition that interferes with the message

3

What is sociological noise?

Prejudice or bias, often against the sender

4

Why is Communication cycle feedback important?

The sender should never assume that information has been successfully transferred unless some confirmation is provided that the message was received and understood

5

When using a radio, how far should mic be held from mouth?

2 inches/5 cm

6

What must be done if using a repeater system for radios?

Allow for a time delay after keying microphone

7

What should initial on-scene/situation report include?

Who's arriving

Brief description of incident situation (size up, occupancy, etc)

Obvious conditions (smoke showing, working fire, multiple victims, etc)

Brief description of action being taken

Declaration of strategy (offensive or defensive)

Obvious safety concerns

Assumption, identification and location of command

requesting and releasing resources as required

8

What is a C.A.N. report?

Conditions, Actions, Needs

9

What should radio operators strive for during an incident?

Accurate, clear and brief messages

10

What can add to a radio operator's stress levels?

Realising a large audience may be listening and trying to transmit as quickly as possible

11

What is good radio practice?

Think, Breathe, then a concise and specific message in a clear tone.

12

What three things should a captain keep their supervisor informed of, with regards to their station and crew?

Progress towards performance goals and project objectives

Matters that may cause controversy

Attitudes and morale

13

What are supervisory duties of first-line supervisors?

Set direction for work that carries out dept. mission, vision and strategic goals

Ensure your members carry out high quality work

Manage workload to deliver on time and on budget

Maintain a safe and harassment free workplace

Hold ff's accountable for behaviour and outcomes

Develop ff's through leading, supporting, coaching and counselling

14

What are the four steps of job instruction training?

Preparation, Presentation, Application, Evaluation

15

What qualities make for an effective mentor?

Desire to help

Current knowledge

Effective coaching, counseling, facilitating and networking skills

16

What are the four criteria of a good lesson plan?

Organization

Identifies Key points

Can be reused

Allows other to teach lesson

17

What are the four parts of the Conflict resolution model?

Investigate

Take Action

Follow-up

Understanding Emotional Confrontations

18

What is involved in a systematic approach to decision making?

Define problem

Generate alternative solutions

Select solution

Implement

Evaluate

19

What is often the most challenging aspect of problem solving?

Implementation, especially when involving coordination of many people

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