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Flashcards in Work Design and Work Schedules Deck (14)
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1

A distinguishing characteristic of the human factors approach to psychology is its reliance on ____________________, which is manifested in its emphasis on person-machine fit.

General systems theory.

2

Person-machine Fit: From a human factors perspective, performance is the result of an interaction between ___________ and ______________ (or any other non-human element in the work environment), and any performance failure is due to mismatch.

  • People
  • Machines

3

The primary goals of human factors psychology are to ensure that workers ______ the job through effective selection and training, and that the job fits the _____________ and __________________ of the workers.

  • Fit
  • Capabilities
  • Limitations

4

Title ___ of the _______________________ (ADA) of 1991 requires employers with more than ___ employees to avoid discriminating against people who have a disability, defined as "a physical or mental impairment that substantially limits one or more major life activities."

  • I
  • Americans with Disabilities Act
  • 15

5

The ADA does not list those groups that are included in their definition of disability, but DOES list those that are excluded - e.g., ________________, exhibitionism, gender identity disorder not resulting from a physical impairment, compulsive ____________, kleptomania, and psychoactive substance use disorders resulting from current illegal drug use.

  • Transvestism
  • Gambling

6

The ____________________ decreases the number of days worked in a given work cycle by increasing the hours worked per day.

Compressed workweek.

7

Bates et al. (1999) found that the compressed workweek has __________ effects on supervisor ratings of employee performance, and employee satisfaction with the work schedule; this is strongest for employee attitudes.  It ____________ have a strong impact on objective measures of job performance or absenteeism.

  • Positive
  • Does not

8

____________ gives employees a choice of when to begin and end work while providing a core time (e.g., 10 am to 2 pm) when all employees must be present.

Flextime.

9

Flextime has positive effects on employee ____________, job ____________, satisfaction with the work schedule, and absenteeism but does not have a strong impact on __________________.

  • Productivity
  • Satisfaction
  • Self-rated performance

10

Companies that operate 24 hours per day ordinarily divide the day into 3 workshifts: 

  • Regular shift (_______ to ________)
  • Swing shift (_______ to ________)
  • Graveyard shift (________ to ________)

  • 7-3pm
  • 3-11pm
  • 11-7am

11

__________ shifts are generally preferred to ___________ shifts, since the latter tend to disrupt _______________, increasing fatigue, concentration difficulties, and errors.

  • Fixed
  • Rotating
  • Circadian rhythms

12

There is evidence that ___________ rotation is associated with better circadian rhythm synchronization than ___________ shift rotation.

  • Forward
  • Backward

13

Of the 3 fixed shifts, __________ shift has the most negative impact on family roles and social activities, while the _________ shift is associated with the most social, health, and work-related problems.

  • Swing
  • Graveyard

14

______________ has been found to mitigate the negative effects of working the graveyard shift.

Freedom of choice.