The ____________________ predicts that the relationship between level of arousal and performance is described by an inverted-U shape, with moderate levels of arousal being associated with the best performance; however, for easy tasks, the optimal level is somewhat ______________, and for difficult tasks, the optimal level is somewhat _________________.
- Yerkes-Dodson Law
__________________ is one of the causes of reduced arousal, and physical and mental ______________ have been found to have a number of adverse consequences including increased accident rates and reduced job proficiency.
Fatigue (both blanks).
Rest breaks are most effective when their schedules are _____________________; however, breaks should be provided during the ____ and ____ hour of work since these tend to be the times of greatest fatigue.
- Empirically determined
__________________ breaks are more effective than _____________________ breaks.
- Frequent, short
- Longer, less frequent
Karasek's (1979) _________________________ (job strain) model identifies job demand and job control as the primary contributors to job stress.
__________________ refers to the requirements of the job in terms of workload, time pressures, and responsibility.
_____________________ is also known as decision latitude, and refers to a worker's autonomy and discretion for using different skills.
According to Karasek, the combination of high job ___________ and low job ____________ produces the most stress which, in turn is associated with job dissatisfaction, emotional exhaustion, and other health problems.
Bonus: These include assembly-line workers and service jobs.
Holmes and Rahe (1967) found that events related to ____________ were the most stressful, while other research has found that _______________ are an important source of stress, and can have a stronger negative impact on health than stress due to traumatic events.
- Daily hassles
__________________ is caused by accumulated stress associated with overwork; primary symptoms include feelings of low personal accomplishment, depersonalization (i.e., tendency to treat colleagues or customers as objects), and emotional exhaustion.
An early sign of burnout is a sudden increase in _______________ and hours without an increase in ______________.
- Work effort
Burnout is more likely when the job involves frequent contact with people who _________________, when the supervisor is perceived as ______________, and when the job presents overwhelming ________________ and time pressures.
- Need help
__________________ occurs when the role demands of career and family are incompatible because work interferes with the family and/or family activities and responsibilities interfere with work.
Duxbury and Higgins found that work-family conflict is somewhat more stressful for _____________, and that _________ experience more work-family conflict due to work expectations, while ___________ experience more conflict due to family expectations.
The positive effects of assuming both work and family roles (esp. for ____________) is referred to in the literature by several terms including work-family enrichment, work-family _______________, and positive ___________.