Job Satisfaction and Organizational Commitment Flashcards Preview

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Flashcards in Job Satisfaction and Organizational Commitment Deck (21)
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1

_____________________ refers to an employee's cognitive, affective, and evaluative reactions to his or her job.

Job satisfaction.

2

Surveys have consistently found that, when workers are asked about their level of overall job satisfaction, ___ to ___% say they are satisfied.

80 to 90%.

3

__________________: There is evidence that job satisfaction is an enduring __________________.

Disposition (both blanks).

4

Research with twins has found that there appears to be a ______________ contribution to job satisfaction.

Genetic.

5

___________: Research on the relationship between overall job satisfaction and ___ has provided inconsistent results, with some studies finding a positive linear relationship and other studies finding a U-shaped relationship.

Age (both blanks).

6

________________: While studies have not produced consistent results, in general, research has found that - compared to Whites - members of racial/ethnic minorities report lower levels of overall job satisfaction, with this difference being most consistent when _______________ workers are compared with White workers.

  • Race/ethnicity
  • African American.

7

________________: Studies have found that ___________ report lower levels of satisfaction, or that both groups report similar levels.  When ____________ experience lower satisfaction, there is some evidence that it is because they feel exploited by their jobs, are employed in lower-level jobs, and/or are being paid less than _________ despite performing comparable work.

  • Gender
  • Women
  • Women
  • Men

8

________________: Satisfaction increases as this increases.

Occupational level.

9

____________________: Research has established a positive correlation between job satisfaction and this characteristic.

Life satisfaction.

10

In a recent survey (SHRM, 2011) of 600 U.S. employees, the following were identified as the top five factors that contribute to job satisfaction:

  • Job ___________
  • Opportunities to use ________________
  • Organization's _______________ stability
  • Relationship with ___________________
  • Compensation/pay

  • Security
  • Skills and abilities
  • Financial
  • Immediate Supervisor

11

Research has found that perceived job ____________________ is linked to job dissatisfaction, as well as to higher turnover rates, and poorer physical and mental health.

Overqualification.

12

There is evidence than an employee's perception that he/she is ___________________ is more predictive of job satisfaction than is the actual level of pay.

Receiving the amount of pay/compensation he/she deserves.

13

The relationship between job satisfaction and ________________ has traditionally been described as "positive but weak," however, a meta-analysis (Judge et al., 2001) obtained an average correlation coefficient of ___ after statistically controlling the effects of sampling and measurement error.

  • Performance
  • .30

14

Job __________________ has been linked to high rates of turnover, absenteeism, and tardiness.  The strongest relationship is between _____________ and ________________, with the average correlation being about -.40.  This correlation is lower when ______________ rates are high.

  • Dissatisfaction
  • Satisfaction
  • Turnover
  • Unemployment

15

An early study (Palmore, 1969) found job satisfaction to be a better predictor of longevity than either _______________ or ______________, and subsequent studies have consistently linked job satisfaction to both physical and mental health.

  • Physical health
  • Tobacco use

16

____________________ refers to the strength of an employee's psychological attachment to an organization.

Organizational commitment.

17

Meyer and Allen's (1997) _________________ distinguishes between 3 types of organizational commitment.

Three-component model.

18

________________ commitment refers to a worker's identification with, emotional attachment to, and involvement in the organization.

Affective.

19

________________ commitment refers to a worker's perceptions regarding the social and monetary costs of leaving the organization.

Continuance.

20

_______________ commitment refers to the worker's sense of obligation to remain with the organization because he/she believes it is the right thing to do.

Normative.

21

Of the three types of commitment, _________________ commitment has been found to be most consistently related to a variety of factors including turnover, absenteeism, organizational citizenship behavior, job performance, personal stress, and work-family conflict, while ________________ commitment appears to be associated only with turnover.

  • Affective
  • Continuance

Bonus: Evidence suggests organizational commitment is similar for men and women, whites and non-whites.