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Flashcards in Organizational Behaviour - Chapter 2 Deck (35)
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1

What makes up the MARS model?

Motivation
Ability
Role perceptions
Situational Factors

2

the forces within a person that affect his or her direction, intensity, and persistence of voluntary behaviour

Motivation

3

includes both the natural aptitudes and the learned capabilities required to successfully complete a task.

Ability

4

Refer to how clearly people understand the job duties (roles) assigned to or expected of them.

Role Perceptions

5

What are the 5 types of individual behaviour?

Maintaining attendance
Task performance
Organizational citizenship
Counter-productive behaviours
Joining/Staying with the organization

6

Refers to the individual's voluntary goal-directed behaviours that contribute to organizational objectives

Task performance

7

What are the three types of task performance?

Proficient task performance
Adaptive task performance
Proactive task performance

8

Refers to performing the work efficiently and accurately

Proficient task performance

9

Refers to how well employees modify their thoughts and behavior to align with and support a new or changing environment

Adaptive task performance

10

refers to how well employees take the initiative to anticipate and introduce new work patterns that benefit the organization

Proactive task performance

11

Includes various forms of cooperation and helpfulness to others that support the organization's social and psychological context

Organizational citizenship behaviours (OCB's)

12

voluntary behaviors that have the potential to directly or indirectly harm the organization or its stakeholders

Counterproductive work behaviours (CWB's)

13

what are some examples of counterproductive work behaviours? (CWB)

-harassing co workers
-creating unnecessary conflict
-deviating from preferred work methods (shortcuts)
-being untruthful
-stealing
-sabotaging work
-wasting resources

14

Occurs when people attend work even though their capacity to work is significantly diminished by illness, fatigue, personal problems, or other factors.

Presenteeism

15

What makes up the five-factor model personality dimensions?

-Conscientiousness
-Agreeableness
-Neuroticism
-Openness to experience
-Extraversion

16

Characterizes people who are organized, dependable, goal-focused, thorough, disciplined, methodical, and industrious

Conscientiousness

17

Describes people who are trusting, helpful, good-natured, considerate, tolerant, sefleless, generous, and flexible

Agreeableness

18

Refers to people who tend to be anxious, insecure, self-conscious, depressed, and temperamental

Neuroticism

19

Generally refers to the extent to which people are imaginative, creative, unconventional, curious, non-conforming, autonomous, and aesthetically perceptive

Openness to experience

20

describes people who are outgoing, talkative, energetic, sociable, and assertive

Extraversion

21

What makes up Schwartz's values circumplex

-Openness to change
-Self-transcendence
-Self-enhancement
-Conservation

22

What are the three ethical principals?

-Utilitarianism
-Individual rights
-Distributive justice

23

The greatest good for the greatest number of people

Utilitarianism

24

Everyone has the same set of natural rights, such as freedom of speech, freedom of movement, right to physical security and right to fair trial

Individual rights

25

the benefits and burdens of similar individuals should be the same; otherwise, they should be proportional

Distributive justice

26

The degree to which an issue demands the application of ethical principles

Moral Intensity

27

What are some examples of when the moral intensity in a situation would be higher?

-The decision will have substantially good or bad consequences.
-Most people view the decision outcomes as good or bad
-There is a high probability(rather than low) that the good or bad decision consequence will occur
-Many people will be affected by the decision and its consequences

28

Characteristic of the person, namely his or her ability to detect a moral dilemma and estimate its relative importance

Moral Sensitivity

29

Refers to a person's receptive and impartial attention to and awareness of the present situation as well as to one's own thoughts and emotions in that moment

Mindfulness

30

The extent to which we value independence and personal uniqueness

Individualism