Organizational Behaviour - Chapter 4 Flashcards Preview

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Flashcards in Organizational Behaviour - Chapter 4 Deck (21)
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1

Physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness

Emotions

2

Represent the cluster of beliefs, assessed feelings and behavioral intentions toward a person, object, or event

Attitude

3

Established perceptions about the attitude object

Beliefs

4

represent your conscious positive or negative evaluations of the attitude object

Feelings

5

A tinge of regret occurs when people perceive that their beliefs, feelings and behaviour are incongruent with each other

Cognitive dissonance

6

What are some examples of emotional labor?

-concealing frustration when serving an irritating customer
-display compassion to an ill patient
hide boredom in a long meeting with other executives

7

the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions

Emotional labour

8

displaying emotions that are quite different from the emotions they are actually experiencing at the moment

Emotional dissonance

9

Includes a set of abilities to recognize and regulate one's own emotions as well as the emotions of other people

Emotional intelligence

10

What are the four main dimensions of emotional intelligence?

1. Awareness of our own emotions
2. Management of our own emotions
3. Awareness of other's emotions
4. Management of others' emotions

11

A person's evaluation of his or her job and work context

Job satisfaction

12

What makes up the EVLN model?

Exit
Voice
Loyalty
Neglect

13

The employees emotional attachment to, involvement in, and identification with an organization

Affective organizational commitment

14

Calculative attachment to an organization

Continuance commitment

15

What are the two forms of continuance commitment?

1. Employee has no alternative employment opportunities
2. when leaving the company would be a significant financial sacrifice

16

What are some effective ways to build affective commitment in an organization?

1. Justice and support
2. Shared values
3. Trust
4. Organizational Comprehension
5. Employee Involvement

17

What are the 3 stages of the general adaptation syndrome?

1. Alarm reaction
2. Resistance
3. Exhaustion

18

an environmental conditions that place a physical or emotional demand on a person

Stressor

19

what are four the most common work related stressors?

1. organizational constraints
2. Interspersonal conflict
3. work overload
4 low task control

20

What are some effective stress management strategies?

1. Remove the stressor
2. withdraw from the stressor
3. change stress perceptions
4. control stress consequences
5. receieve social support

21

What are 5 of the most common work-life balance initiatives for flexible work arrangements?

1. flexible work arrangements
2. telecommuting
3. limiting work hours
4. personal leave
5. child care support