Flashcards in Organizational Behaviour - Chapter 4 Deck (21)
Physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness
Represent the cluster of beliefs, assessed feelings and behavioral intentions toward a person, object, or event
Established perceptions about the attitude object
represent your conscious positive or negative evaluations of the attitude object
A tinge of regret occurs when people perceive that their beliefs, feelings and behaviour are incongruent with each other
What are some examples of emotional labor?
-concealing frustration when serving an irritating customer
-display compassion to an ill patient
hide boredom in a long meeting with other executives
the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions
displaying emotions that are quite different from the emotions they are actually experiencing at the moment
Includes a set of abilities to recognize and regulate one's own emotions as well as the emotions of other people
What are the four main dimensions of emotional intelligence?
1. Awareness of our own emotions
2. Management of our own emotions
3. Awareness of other's emotions
4. Management of others' emotions
A person's evaluation of his or her job and work context
What makes up the EVLN model?
The employees emotional attachment to, involvement in, and identification with an organization
Affective organizational commitment
Calculative attachment to an organization
What are the two forms of continuance commitment?
1. Employee has no alternative employment opportunities
2. when leaving the company would be a significant financial sacrifice
What are some effective ways to build affective commitment in an organization?
1. Justice and support
2. Shared values
4. Organizational Comprehension
5. Employee Involvement
What are the 3 stages of the general adaptation syndrome?
1. Alarm reaction
an environmental conditions that place a physical or emotional demand on a person
what are four the most common work related stressors?
1. organizational constraints
2. Interspersonal conflict
3. work overload
4 low task control
What are some effective stress management strategies?
1. Remove the stressor
2. withdraw from the stressor
3. change stress perceptions
4. control stress consequences
5. receieve social support