Flashcards in Organizational behaviour - Chapter 11 Deck (17)
is a process in which one party perceives that its interests are being opposed or negatively affected by another party
what are some negative consequences of workplace conflict?
Wastes productive time
Less information sharing
Higher stress, dissatisfaction, and turnover
Increases organizational politics
Weakens team coehsion (conflict among team members)
What are some positive consequencs of workplace conflict?
Better decision making
Tests logic of arguments
More responsive to changing environment
Stronger team cohesion
when people focus their disucssion around the issue while showing respect for people with other points of view
Task conflict (Constructive conflict)
focuses on interpersonal differences between or among the adversaries
what are the three factors that minimize the level of relationshp conflict during task conflict episodes?
Emotional intelligence and emotional stability
Supportive team norms
what are some sources of conflict?
what are the conflict handling styles?
this style is used when people believe the resources at stake are expandable rather than fixed if the parties work together to find a creative solution
belief that parties are drawing from a fixed pie, so the more one partiy receives the less the other party will receieve
goals that the conflicting employees or departments value and whose attainment requires the joint resources and effort of those parties
what are three ways to reduce interedpence among employees and work units?
is any attempt by a realitively neutral person to help the parties resolve their differences
third-party conflict resolution
what are the fourmain third party dispute resolution activities?
when the goals of two or more people run in completely opposite directions
when parties' goals are linked so that one person's goal achievement helps others to achieve their goals, it is a mutual gain situation