Organizational Behaviour - Chapter 10 Flashcards Preview

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Flashcards in Organizational Behaviour - Chapter 10 Deck (37)
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1
Q

is the capacity of a person, team, organization to influence others

A

Power

2
Q

the less powerful party has some degree of power. Managers have power over subordinates. Employees have this by possessing skills and knowledge to keep production humming and customers happy

A

Countervailing power

3
Q

What are the 5 sources of power

A
Legitimate
Reward
Coercive
Expert
Referant
4
Q

What are the four contingencies of power

A

Substitutability
Centrality
Discretion
Visbility

5
Q

is an agreement among organizational members that people in certain roles can request a set of behaviours from others

A

Legitimate power

6
Q

a feeling of obligation to help someone who has helped you

A

Norm of reciprocity

7
Q

derived from the person’s ability to cocntrol the allocation of rewards valued by others and to remove negative sanctions

A

Reward power

8
Q

the ability to apply punishment

A

Coercive power

9
Q

An individual’s or work unit’s capacity to influence others by possessing knowledge or skills valued by others

A

Expert power

10
Q

what are three ways companies cope with uncertainty

A

Prevention
Forecasting
Absorption

11
Q

When an individual is identified with, liked or respected

A

Referent power

12
Q

a form of interpersonal attraction whereby followers ascribe almost magical powers to the individual

A

Charisma

13
Q

refers to the availability of alternaties

A

Substitutability

14
Q

refers to the power holder’s importance based on the degree and nature of interdependence with others

A

Centrality

15
Q

employees gain power when their talents remain in the forefront of the minds of their buss, co-workers and others

A

Visibility

16
Q

The freedom to exercise judgement - to make decisions without referring to a specific rule or receiving permission from someone else

A

Discretion

17
Q

social structures of individuals or social units that are connected to each other through one or more forms of interdependence

A

Social networks

18
Q

the goodwill and resulting resources shared among members in a social network

A

Social capital

19
Q

the gap between two clusters of people in a network

A

Structural hole

20
Q

refers to any behaviour that attempts to alter someone’s attitudes or behaviour

A

influence

21
Q

What are some types of influence tactics

A
Silent Authority
Assertiveness
Information control
Coalition information
Upward appeal
Persuasion
Impression management
Exchange
22
Q

influencing behaviour through legitimate power without explicityly referring to that power base

A

Silent authority

23
Q

Actively applying legitimate and coercive power by applying pressure or threats

A

Assertiveness

24
Q

Explicitly manipulating someone else’s access to information for the purpose of changing their attitudes and/or behaviour

A

Information control

25
Q

Forming a group that attempts to influence others by pooling the resources and power of its members

A

Coalition information

26
Q

gaining support from one or more people with higher authority or expertise

A

Upward appeal

27
Q

using logical arguments, factual evidence, and emotional appeals to convince people of the value ofa request

A

Persuasion

28
Q

Actively shaping through self-presentation and other means the perceptions and attitudes that others have of us, which includes ingratiation

A

Impression management

29
Q

refers to the influencer’s attempt to be more liked by the targeted person or group

A

Ingratiation

30
Q

Promising benefits or resources in exchange for the target’s person’s compliance

A

Exchange

31
Q

causes listerners to generate counterarguments to the anticipated persuasion attempts, which makes the opponents subsequent persuasion attempts less effective

A

Inoculation effect

32
Q

actively shaping the perceptions and attitudes that others have of us

A

Impression management

33
Q

What are the soft influence tactics?

A

Persuasion
Ingratiation
Impression management
exchange

34
Q

What are the hard influence tactics?

A
Silent authority
Upward appeal
coalition formation
information control
Assertiveness
35
Q

what are the three ways people reach when others try to influence them?

A

Commitment
Compliance
Resistance

36
Q

when they seem to be self-serving behaviours at the expense of others and possibly contrary to the interests of the entire organization

A

Organizational policies

37
Q

those with a need for personal power seek power for its own sake and try to acquire more power.

A

Machiavellian values