Organizational Behaviour - Chapter 10 Flashcards Preview

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Flashcards in Organizational Behaviour - Chapter 10 Deck (37)
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1

is the capacity of a person, team, organization to influence others

Power

2

the less powerful party has some degree of power. Managers have power over subordinates. Employees have this by possessing skills and knowledge to keep production humming and customers happy

Countervailing power

3

What are the 5 sources of power

Legitimate
Reward
Coercive
Expert
Referant

4

What are the four contingencies of power

Substitutability
Centrality
Discretion
Visbility

5

is an agreement among organizational members that people in certain roles can request a set of behaviours from others

Legitimate power

6

a feeling of obligation to help someone who has helped you

Norm of reciprocity

7

derived from the person's ability to cocntrol the allocation of rewards valued by others and to remove negative sanctions

Reward power

8

the ability to apply punishment

Coercive power

9

An individual's or work unit's capacity to influence others by possessing knowledge or skills valued by others

Expert power

10

what are three ways companies cope with uncertainty

Prevention
Forecasting
Absorption

11

When an individual is identified with, liked or respected

Referent power

12

a form of interpersonal attraction whereby followers ascribe almost magical powers to the individual

Charisma

13

refers to the availability of alternaties

Substitutability

14

refers to the power holder's importance based on the degree and nature of interdependence with others

Centrality

15

employees gain power when their talents remain in the forefront of the minds of their buss, co-workers and others

Visibility

16

The freedom to exercise judgement - to make decisions without referring to a specific rule or receiving permission from someone else

Discretion

17

social structures of individuals or social units that are connected to each other through one or more forms of interdependence

Social networks

18

the goodwill and resulting resources shared among members in a social network

Social capital

19

the gap between two clusters of people in a network

Structural hole

20

refers to any behaviour that attempts to alter someone's attitudes or behaviour

influence

21

What are some types of influence tactics

Silent Authority
Assertiveness
Information control
Coalition information
Upward appeal
Persuasion
Impression management
Exchange

22

influencing behaviour through legitimate power without explicityly referring to that power base

Silent authority

23

Actively applying legitimate and coercive power by applying pressure or threats

Assertiveness

24

Explicitly manipulating someone else's access to information for the purpose of changing their attitudes and/or behaviour

Information control

25

Forming a group that attempts to influence others by pooling the resources and power of its members

Coalition information

26

gaining support from one or more people with higher authority or expertise

Upward appeal

27

using logical arguments, factual evidence, and emotional appeals to convince people of the value ofa request

Persuasion

28

Actively shaping through self-presentation and other means the perceptions and attitudes that others have of us, which includes ingratiation

Impression management

29

refers to the influencer's attempt to be more liked by the targeted person or group

Ingratiation

30

Promising benefits or resources in exchange for the target's person's compliance

Exchange