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1

What are the 3 attributes of motivation?

Intensity
Persistence
Direction

2

study multiple needs together

Holistic approach

3

Influence of social dynamics, not just instinct

Humanistic Perspective

4

Self actualization, positive Organizational Behaviour

Positive Perspective

5

When reinforcer (consequence) is introduced the behaviour is increased/maintained

Positive reinforcement

6

When introduced, the frequency or probability of the behaviour decreases.

Punishment

7

When this consequence is removed, the behaviour is increased/maintained

Negative Reinforcement

8

Behaviour decreases when no consequence occurs

Extinction

9

What are some stengths of Organizational Behaviour modifications?

-Straightforward and easy to understand
- can be used in creative ways

10

What are some criticisms of Organizational Behaviour Modifications?

-Reward inflation
-Might be too erratic
- Doesn't take cognition into account

11

How to increase Effort to Performance (e to p) expectancies?

-Hire, Train and match people to job requirements
-Provide role clarity and sufficient resources

12

How to increase Performance to outcome (P to O) expectancies?

-Measure performance accurately
-Explain how rewards are linked to performance

13

How to increase outcome valences?

-Ensure that rewards are valued
-Individualize rewards
-Minimize countervalent outcomes

14

Which four perspectives is organizational effectiveness a composite of?

- Open Systems
- Organizational Learning
-High Performance Work Practices
- Stakeholder

15

What are the most cited High Performance Work practices?

1. Employee Involvement
2. Job Autonomy
3. Competence Development
4. Performance/Skill based rewards

16

Why is presenteeism a problem?

-Can reduce productivity
- Reduces health
- Reduces safety behaviour

17

Why does presenteeism occur?

-Low job security
-Lacking benefits (e.g. sick leave pay)
- High centrality

18

What are some reasons someone might have a higher moral sensitivity?

-Expertise
-Previous dilemma experience
-Empathy
-Ethical self-concept
-Mindfulness

19

How to support ethical behaviour?

-Corporate code of ethics
-Educate and test employees' ethical knowledge
-Systems for communicating/Investigating wrongdoing
-Ethical culture and ethical leadership

20

What are the four selves of the self concept model?

1. Social self
2. Self-enhancement
3. Self - Verification
4. Self - Evaluation

21

What are some benefits of mindfulness?

1. Dampens negative emotions
2. Generates positive emotions
3. Improves emotional regulation
4. Manages stress

22

What are some downsides to surface acting that could occur?

-Burnout
-Diminished service quality
- Perceived inauthenticity

23

What are some benefits of high self-esteem?

1. Less influenced by others
2. More persistent
3. More logical thinking