08) Human Resource Management Flashcards Preview

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Flashcards in 08) Human Resource Management Deck (34)
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What is the process of human resource management?

  • Plan Human Resource Management
  • Acquire Project Team
  • Develop Project Team
  • Manage Project Team


What is the key output of the Plan Human Resource Management Process?

Human resource management plan


What are the key outputs of the Acquire Project Team process?

  • Project staff assignments
  • Resource calendars
  • Updates to project management plan


What is a key output of the Develop Project Team process?

Team performance assessments (evaluating team effectiveness)


What is a key output of the Manage Project Team process?

Change requests


What are some key responsibilities of the sponsor on a project?

  • Provide information regarding the initial scope of the project
  • Issue the charter
  • Provide funding
  • May dictate dates
  • Approve the final project management plan
  • Approve or reject changes or authorize a change control board
  • Be involved in risk management


What are some key responsibilities of the team on a project?

  • Identify requirements, constraints, and assumptions
  • Create the work breakdown structure and help with project planning
  • Estimate activities
  • Participate in risk management
  • Complete activities
  • Comply with quality and communications plans
  • Recommend changes to the project


What are some key responsibilities of the stakeholders on a project?

Stakeholders may help:

  • Identify requirements and constraints
  • Plan the project
  • Approve changes
  • Perform the risk management process


What are some key responsibilities of functional managers on a project?

  • Participate in planning
  • Approve the final project management plan
  • Approve the final schedule
  • Assist with problems related to team member performance
  • Manage activities that happen within their functional area


What are the key elements of a human resource management plan?

  • When and how human resource requirements will be met
  • Roles and responsibilities
  • Project organization charts
  • Staffing management plan


What is included in a staffing management plan?

  • Staff acquisition plan
  • Resource calendars
  • Staff release plan
  • Staff training needs
  • Recognition and rewards
  • Compliance
  • Safety


What are some of the different types of project teams?

  • Dedicated
  • Part-time
  • Partnership
  • Virtual


What are some of the key activities involved in developing the project team?

  • Hold team-building activities throughout the project
  • Use personnel assessment tools to learn about the team members
  • Obtain and provide training where needed
  • Establish ground rules
  • Give recognition and rewards
  • Conduct team performance assessments


What are some key activities involved in managing a project team?

  • Use negotiation and leadership skills
  • Observe what is happening
  • Use an issue log
  • Keep in touch
  • Conduct project performance appraisals
  • Be a leader
  • Actively look for and help resolve conflicts that the team members cannot resolve on their own


What is a team performance assessment?

An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team


What are the different types of power?

  • Formal (legitimate)
  • Reward
  • Penalty (coercive)
  • Expert
  • Referent


What are some of the different types of leadership and management styles?

  • Directing
  • Facilitating
  • Coaching
  • Supporting
  • Autocratic
  • Consultative
  • Consultative-Autocratic
  • Consensus
  • Delegating
  • Bureaucratic
  • Charismatic
  • Democratic (participative)
  • Laissez-faire
  • Analytical
  • Driver
  • Influencing


List the most common sources of conflict on projects, in order of most to least common.

  1. Schedules
  2. Project priorities
  3. Resources
  4. Techinical opinions
  5. Administrative procedures
  6. Cost
  7. Personality


Name some conflict resolution techniques.

  • Collaborating (problem solving)
  • Compromising (reconciling)
  • Withdrawal (avoidance)
  • Smoothing (accommodating)
  • Forcing (directing)


Define collaborating (problem solving).


Openly discussing differences and incorporating multiple viewpoints to achieve consensus (a win-win solution)


Define compromising (reconciling).


Finding an outcome that brings some degree of satisfaction to all parties involved (a lose-lose solution)


Define withdrawal (avoidance).


Postponing a decision or avoiding the problem


Define smoothing (accommodating).


Emphasizing agreement rather than differences of opinion


Define forcing (directing).


Pushing one viewpoint at the expense of another (a win-lose solution)


What are some of the project manager's human resource responsibilities?

  • Determine needed resources
  • Negotiate for optimal available resources
  • Create a project team directory
  • Create project-related job descriptions for team members
  • Make sure roles and responsibilities are clear
  • Ensure team members obtain needed training
  • Create recognition and reward systems
  • Create a human resource management plan


What are project performance appraisals?

Evaluations of the performance of individual team members


What is an issue log?

A record that lists the project issues, their causes and impacts on the project, the person(s) responsible for resolving each issue, the issue status, and target resolution dates


What is Maslow's theory about needs?

Maslow's hierarchy of needs states that people are motivated according to the following hierarchy of needs:

  • Self-actualization
  • Esteem
  • Social
  • Safety
  • Physiological


What theories of management does McGregor describe?

Theory X:

Managers who accept this theory believe that people need to be constantly watched and micromanaged.

Theory Y:

Managers who accept this theory believe that people want to achieve and can direct their own efforts without supervision.


What does Herzberg's theory describe?

  • The effects of hygiene factors and motivating agents on motivation
  • Hygiene factors: working conditions, salary, personal life, work relationships, security, status, etc.
  • Motivating agents: responsibility, self-actualization, professional growth, recognition, etc.