09) Communications Management Flashcards Preview

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Flashcards in 09) Communications Management Deck (18)
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1

What is the process of communications management?

  • Plan Communications Management
  • Manage Communications
  • Control Communications

2

What is the key output of the Plan Communications Management process?

Communications management plan

3

What are the key outputs of the Manage Communications process?

  • Project communications
  • Updates to project management plan and project documents
  • Updates to organizational process assets

4

What are the key inputs to Control Communications?

  • Project management plan
  • Project communications
  • Issue log
  • Work performance data
  • Organizational process assets

5

What are the key outputs of the Control Communications process?

  • Work performance information
  • Change requests
  • Updates to project management plan and project documents
  • Updates to organizational process assets

6

How should communication flow on a project?

To the customer, sponsor, functional managers, team members, other stakeholders, other project managers, and to other projects

7

Describe the basic communication model.

  • Communication consists of three parts: a sender, a message, and a receiver
  • Each message is encoded by the sender and decoded by the receiver
  • Factors that affect the way the receiver decodes a message are called noise, and include environment, experience, and language

8

What are the components of effective communication?

Effective communication:

  • Nonverbal communication
  • Paralingual communication
  • Words

9

What are the components of effective listening?

Effective listening:

  • Active listening
  • Giving feedback

10

What is paralingual communication?

Pitch and tone of voice

11

What are the four types of communication?

  • Formal written
  • Formal verbal
  • Informal written
  • Informal verbal

12

Define interactive, push, and pull communication methods.

Interactive:

The sender provides the information and recipients receive and respond to it

Push:

The sender provides the information but does not expect feedback on that information

Pull:

The sender places the information in a central location and recipients are responsible for retrieving it

13

How much of their time do project managers spend communicating?

90 percent

14

What are some examples of communication technology?

  • Face-to-face interactions
  • Telephone
  • Fax
  • Mail
  • Instant messaging
  • E-mail

15

What are the communication blockers that can get in the way of communicating?

  • Noisy surroundings
  • Distance
  • Improper encoding
  • Negative statements
  • Hostility
  • Language
  • Culture

16

What are some rules for effective meetings?

  • Set a time limit, and keep to it
  • Schedule in advance
  • Meet with the team regularly, but not too often
  • Have a purpose for each meeting
  • Create an agenda with team input
  • Distribute agenda in advance, and stick to it
  • Let people know their responsibilities in advance
  • Bring the right people together
  • Lead the meeting with a set of rules
  • Assign deliverables and time limits for assignments resulting from meetings
  • Publish the meeting minutes

17

What is the formula for communication channels?

N (N-1) / 2

 

N (N-1)

2

 

18

Name some of the different types of performance reports.

  • Status report
  • Progress report
  • Trend report
  • Forecasting report
  • Variance report
  • Earned value report
  • Lessons learned documentation