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Flashcards in 09) Communications Management Deck (18)
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What is the process of communications management?

  • Plan Communications Management
  • Manage Communications
  • Control Communications


What is the key output of the Plan Communications Management process?

Communications management plan


What are the key outputs of the Manage Communications process?

  • Project communications
  • Updates to project management plan and project documents
  • Updates to organizational process assets


What are the key inputs to Control Communications?

  • Project management plan
  • Project communications
  • Issue log
  • Work performance data
  • Organizational process assets


What are the key outputs of the Control Communications process?

  • Work performance information
  • Change requests
  • Updates to project management plan and project documents
  • Updates to organizational process assets


How should communication flow on a project?

To the customer, sponsor, functional managers, team members, other stakeholders, other project managers, and to other projects


Describe the basic communication model.

  • Communication consists of three parts: a sender, a message, and a receiver
  • Each message is encoded by the sender and decoded by the receiver
  • Factors that affect the way the receiver decodes a message are called noise, and include environment, experience, and language


What are the components of effective communication?

Effective communication:

  • Nonverbal communication
  • Paralingual communication
  • Words


What are the components of effective listening?

Effective listening:

  • Active listening
  • Giving feedback


What is paralingual communication?

Pitch and tone of voice


What are the four types of communication?

  • Formal written
  • Formal verbal
  • Informal written
  • Informal verbal


Define interactive, push, and pull communication methods.


The sender provides the information and recipients receive and respond to it


The sender provides the information but does not expect feedback on that information


The sender places the information in a central location and recipients are responsible for retrieving it


How much of their time do project managers spend communicating?

90 percent


What are some examples of communication technology?

  • Face-to-face interactions
  • Telephone
  • Fax
  • Mail
  • Instant messaging
  • E-mail


What are the communication blockers that can get in the way of communicating?

  • Noisy surroundings
  • Distance
  • Improper encoding
  • Negative statements
  • Hostility
  • Language
  • Culture


What are some rules for effective meetings?

  • Set a time limit, and keep to it
  • Schedule in advance
  • Meet with the team regularly, but not too often
  • Have a purpose for each meeting
  • Create an agenda with team input
  • Distribute agenda in advance, and stick to it
  • Let people know their responsibilities in advance
  • Bring the right people together
  • Lead the meeting with a set of rules
  • Assign deliverables and time limits for assignments resulting from meetings
  • Publish the meeting minutes


What is the formula for communication channels?

N (N-1) / 2


N (N-1)




Name some of the different types of performance reports.

  • Status report
  • Progress report
  • Trend report
  • Forecasting report
  • Variance report
  • Earned value report
  • Lessons learned documentation