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Course 14 > Change Management > Flashcards

Flashcards in Change Management Deck (8)
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1

Four stages of change (Jansens)

Contentment, denial, confusion, renewal

2

A time of great energy but often lacks structure

Renewal

3

Focus is on fine tuning and sustaining systems

Contentment

4

Marked by uncertainty, ambiguity, rumors, and suspicion

Confusion

5

Initial response of trying to suppress the pressures of change

Denial

6

Five categories that describe the rate at which people adopt to change

Innovators, early adopters, early majority, late majority, laggards

7

Internal environment, external environment, globalization, peace, and demographics are all what?

Pressures for organizational change

8

What are the three types of adaptability that are critical in leaders for change management

Cognitive, emotional, dispositional