Likeable Leadership by Dave Kerpen

Question 1

a brand is a promise delivered.

Answer 1

Likeable Leadership by Dave Kerpen

Question 2

“When people talk, listen completely. Most people never listen.” - Ernest Hemingway

Answer 2

Likeable Leadership by Dave Kerpen

Question 3

“I had no idea that being your authentic self could make me as rich as I’ve become. If I had, I’d have done it a lot earlier.” -Oprah Winfrey

Answer 3

Likeable Leadership by Dave Kerpen

Question 4

“As a small businessperson, you have no greater leverage than the truth.” -John Whittier

Answer 4

Likeable Leadership by Dave Kerpen

Question 5

“Individuals play the game, but teams beat the odds.” -SEAL Team Saying

Answer 5

Likeable Leadership by Dave Kerpen

Question 6

“When you’re finished changing, you’re finished.” -Ben Franklin

Answer 6

Likeable Leadership by Dave Kerpen

Question 7

“A true leader always keeps an element of surprise up his sleeve, which others cannot grasp but which keeps his public excited and breathless.” -Charles de Gaulle

Answer 7

Likeable Leadership by Dave Kerpen

Question 8

Donor’s Choose studied the value of a hand-written thank-you note, and actually found donors were 38% more likely to give a 2nd time if they got a hand-written note!

Answer 8

Likeable Leadership by Dave Kerpen

Question 9

1) We will always have fear, and that’s okay. 2) Courage is the ability to proceed in the face of fear. 3) The difference between those who are unsuccessful and those who are successful in life is often courage.

Answer 9

Likeable Leadership by Dave Kerpen

Question 10

Fear plus courage may or may not lead to success. But it will lead to an adventure.

Answer 10

Likeable Leadership by Dave Kerpen

Question 11

Life has a very funny way of working out the way it’s supposed to, though.

Answer 11

Likeable Leadership by Dave Kerpen

Question 12

To get customers talking about your company, you need to give them something to talk about.

Answer 12

Likeable Leadership by Dave Kerpen

Question 13

Every person and every organization makes mistakes. But if you can follow up those mistakes with a little (or a lot) of surprise and delight, you can not only erase the mistakes – you can create loyal fans for life.

Answer 13

Likeable Leadership by Dave Kerpen

Question 14

1. Put regular celebration and recognition of your stars on the calendar.

Answer 14

Likeable Leadership by Dave Kerpen

Question 15

2. Incorporate rituals and traditions. Rituals and traditions make events meaningful for participants.

Answer 15

Likeable Leadership by Dave Kerpen

Question 16

3. Have a clear company mission that gives meaning to the whole organization.

Answer 16

Likeable Leadership by Dave Kerpen

Question 17

4. Tell the story of how your organization was founded and how it developed.

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Likeable Leadership by Dave Kerpen

Question 18

5. Keep your message simple and repeat it often.

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Likeable Leadership by Dave Kerpen

Question 19

6. Change with the times while staying true to your core mission.

Answer 19

Likeable Leadership by Dave Kerpen

Question 20

7. Eat meals with your employees and customers.

Answer 20

Likeable Leadership by Dave Kerpen

Question 21

Learning to say “no” or at least “not yet” is paramount to every entrepreneur’s success. Focus on what’s most important.

Answer 21

Likeable Leadership by Dave Kerpen

Question 22

Focus is the single most important factor in determining your success as a business leader.

Answer 22

Likeable Leadership by Dave Kerpen

Question 23

The key is knowing when you’re not in control of something, and letting go. No matter what, the one thing you always can control is your own attitude.

Answer 23

Likeable Leadership by Dave Kerpen

Question 24

I knew what I didn’t love, but I didn’t know what exactly what I’d love yet. So I turned to the best-selling career book of all time. I read What Color Is Your Parachute and it helped me identify not only what I’ve love to do, but the organizations I’d love to work for.

Answer 24

Likeable Leadership by Dave Kerpen

Question 25

The simple secret to an amazing career is to do what you love at organizations where you can grow.

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Likeable Leadership by Dave Kerpen

Question 26

Jackie Robinson said: “A life is not important except in the impact it has on other lives.”

Answer 26

Likeable Leadership by Dave Kerpen

Question 27

Mark Twain said: “The two most important days in your life are the day you are born and the day you find out why.”

Answer 27

Likeable Leadership by Dave Kerpen

Question 28

5. Develop your soft skills. Managers, and even recruiters, often value soft skills over hard skills. 61% of managers believe that soft skills are more important. Soft skills are intangible but are crucial to career success. They include listening and interpersonal communication, the ability to prioritize work, handling conflicts and even having a positive attitude.

Answer 28

Likeable Leadership by Dave Kerpen

Question 29

the most important phrase you’ll ever say in a meeting is: How can I help you?

Answer 29

Likeable Leadership by Dave Kerpen

Question 30

7 steps to reinvent yourself professionally - 1. Understand how you’re currently perceived. Many of us think we have this down – but it’s easy to miss something.

Answer 30

Likeable Leadership by Dave Kerpen

Question 31

7 steps to reinvent yourself professionally - 2. Test-drive your path. Don’t jump right into a reinvention.

Answer 31

Likeable Leadership by Dave Kerpen

Question 32

7 steps to reinvent yourself professionally - 3. Look for mentors.

Answer 32

Likeable Leadership by Dave Kerpen

Question 33

7 steps to reinvent yourself professionally - 4. Don’t be afraid to go backwards temporarily. When you reinvent yourself, you may have to downshift in the short term –

Answer 33

Likeable Leadership by Dave Kerpen

Question 34

7 steps to reinvent yourself professionally - 5. Use social media to build connections. Social media is the great equalizer-

Answer 34

Likeable Leadership by Dave Kerpen

Question 35

7 steps to reinvent yourself professionally - 6. Show what you know. As “knowledge workers,” it can sometimes be hard to demonstrate what we’re really capable of. So act like an artist and develop your own portfolio.

Answer 35

Likeable Leadership by Dave Kerpen

Question 36

7 steps to reinvent yourself professionally - 7. Get a wingman. Psychology research shows (no surprise) that people who talk about their own accomplishments are viewed unfavorably; no one likes a braggart. But if someone else touts your accomplishments, you’re golden.

Answer 36

Likeable Leadership by Dave Kerpen

Question 37

3 ways for making work with a jerk, easier - 1) Seek to Understand Where The Jerk is Coming From. By simply trying to understand, you’ll humanize him more, which will help you deal with him.

Answer 37

Likeable Leadership by Dave Kerpen

Question 38

3 ways for making work with a jerk, easier - 2) Shower the Jerk with Positivity It never hurts to be positive. Never. Begin and end your interactions with the jerk with a smile. Send handwritten thank you notes.

Answer 38

Likeable Leadership by Dave Kerpen

Question 39

3 ways for making work with a jerk, easier - 3) Talk to Others and Consider Your Options

Answer 39

Likeable Leadership by Dave Kerpen

Question 40

three suggestions for making work with a jerk, easier, for you and for me:

Answer 40

Likeable Leadership by Dave Kerpen

Question 41

1) Seek to Understand Where The Jerk is Coming From. By simply trying to understand, you’ll humanize him more, which will help you deal with him.

Answer 41

Likeable Leadership by Dave Kerpen

Question 42

2) Shower the Jerk with Positivity It never hurts to be positive. Never. Begin and end your interactions with the jerk with a smile. Send handwritten thank you notes.\

Answer 42

Likeable Leadership by Dave Kerpen

Question 43

3) Talk to Others and Consider Your Options

Answer 43

Likeable Leadership by Dave Kerpen