General customer requirements - Activity 2 Flashcards Preview

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Flashcards in General customer requirements - Activity 2 Deck (8)
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1

General customer needs

Convenience
Safety and security
Services
Risk assessment
timings

2

General customer needs - convenience

-stopovers, length of journey, costs, transfers, direct flights

3

General customer needs - safety and security

-safety record, reliability, known brand

4

General customer needs
-services

-food and drink, comfort, entertainment, class

5

General customer needs
-risk assessment

-potential risks
-health, terrorism, weather and climate

6

General customer needs
-timings

-time zones, jet lag, direction of travel

7

Mini conclusion structure

-the particular strengths are
-this plan meets aspects of specific customer
-this plan meets general needs
-most significant disadvantage is

8

Conclusion structure

-one recommendation
-3 reasons why
-relate to other options
-use evidence