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Flashcards in Communication Deck (10)
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1

What are the four components of communication? (4)

-sender
-message
-receiver
-feedback

2

non-verbal channels of communication (7)

-eye contact
-facial expression
-tone
-inflection
-gesture
-posture
-body movements

3

5 stages of team development (5)

-forming
-storming
-norming
-performing
-adjourning

4

Causes of conflict resolution (8)

-causes of conflict
-danger of escalating
-basic strategies for coping
-prep. for confrontation
-confrontation
-confronting angry person
-personal, employees, groups
-assertive behavior

5

Total Quality Management

-method of monitoring quality
-every employee is responsible
-quality in reality / perception (facts)
-driven by needs wants expectations of customers
-never ending improvement
-put focus on process

6

autocratic leadership

-authoritarian
-one person in charge

7

bureaucratic leadership

-follow old styles
-one person controls flow on information

8

democratic leadership

-all individuals involved in decision making

9

laisser faire leadership

-leaders as uninvolved as possible

10

transformational

-leaders establish and implement necessary changes of group