Exam 2, Chapter 20 Flashcards
What is a formal organization
synonymous organization, a group created to pursue definite goals
Tactics and procedure are designed and evaluated in terms of effectiveness in achieving goals belongs to formal or informal organization
formal organization
What is beauracracy
components of formal organizations where rules and ranked positions are used to achieve efficiency
True or false
Bureaucracy tends to be seen as negative inefficient
true
What are some characteristics of bureaucracy
functional specialization, clear lines of hierarchy and authority, decisions based on rational rules aimed at achieving goals, appointment/promotion of managers based on merit, and expert training of managers
What is functional specialization
specialize into divisions and specialized tasks (mail worker to desk worker to manager to supervisor to VP)
How many people can a supervisor manage? or what is the “effective span of control”
no more than 7 people
What are some dysfunctions of bureaucracy
stifles creativitiy
promote people to their level of incompetence (peter principle)
discriminate against minority
impersonal
What is the peter principle
Promoting people to their level of imcompetence Ex: Bo's example in class about being VP but not doing as good as when he was a supervisor
What is an oligarchy
A bureaucracy rules by a few
details of an oligarchy
People with organization look to these in position of power for directions
People in power positions work hard to maintain their position of power
What are some rational system apporaches
focus on goal attainment
Bureaucracy is goal oriented
use reasoned effort to attain goals
They exist to satisfy need in an efficient manner
What are some natural system approaches?
focus on informal methods of operation
chief, or unwritten, goal is to survive
What are some aspects of natural systems
goal displacement, goal conflict, and informal relations
What is goal displacement
when an organization survival is threatened, stated goals may be replaced
