E128T Discover Toyota Flashcards Preview

TOYOTA Certification 2014 > E128T Discover Toyota > Flashcards

Flashcards in E128T Discover Toyota Deck (82)
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1

The Andon System:
(1) Prevents defects from being passed forward
(2) Cord Is a simple measure for stopping the production line
(3) board displays two colors: Green for all clear and red for a pull cord
(4) all of the above

(4) all of the above

2

What is your primary resource for Toyota vehicle information?
1. eShowroom
2. Pocket Source App
3. Entune Audio Simulator
4. Toyota Owners Site

1. eShowroom

3

Which resource is designed for use with customers when Wi-Fi is NOT available?
1. eShowroom
2. Pocket Source App
3. Toyota Owners Site
4. All of the above

2. Pocket Source App

4

Which is a Toyota Way principle?
1. Give back to communities in which we do business
2. Put customers first
3. Respect for people
4. Show support for our dealers

3. Respect for people

5

What is a key ingredient to Sales Consultant success?
1. Professionalism
2. Brand expertise
3. Product knowledge
4. 1 and 3

4. 1 and 3

6

The core elements of the Toyota Production System trace back to the:
1. Automatic loom
2. First automobile department
3. Production of the A1 sedan
4. Toyota Motor Company Ltd. plant

1. Automatic loom

7

The Pocket Source App:
(1) Can be downloaded from eShowroom
(2) Provides competitor information
(3) Plays tutorials
(4) 1 and 2

(4) 1 and 2

(1) Can be downloaded from eShowroom
(2) Provides competitor information

8

TLS:
1. Hands off to TMS for the final quality inspection
2. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales
3. Does not install post-production options
4. All of the above

2. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales

9

Today's vehicle customers:
1. Think their research gives them all the answers to make a purchase decision
2. Need your help to land on the right vehicle
3. Know exactly what to ask about a targeted vehicle
4. 1 and 2

4. 1 and 2

(1) Think their research gives them all the answers to make a purchase decision
(2) Need your help to land on the right vehicle

10

Which "wow factor" applies to the Prius?
1. 75% of content sourced domestically
2. Over 95% sold in the last ten years still on the road today
3. KBB Best in Class Award for 5-year cost to own
4. All of the above

2. Over 95% sold in the last ten years still on the road today

11

Which is not one of the marketing filters that is applied to Toyota's marketing strategies?
(1) A New Toyota
(2) Inspiration
(3) Invention
(4) Excitement

(3) Invention

12

In its segment, ________ has 65% market share.

Tacoma

13

________ is the top-selling passenger car in North America since 2002.
1. Corolla
2. Camry
3. Prius
4. Avalon

2. Camry

14

Which Toyota warranty provides basic coverage for the term of 12 months/12,000 miles?
1. New Vehicle Warranty
2. Hybrid Warranty
3. TCUV Warranty
4. Accessories Warranty

3. TCUV Warranty

15

For ultimate toughness, Toyota's legendary Land Cruiser's rear suspension design is a:
1. Twist beam
2. Semi-floating axle
3. Double wishbone
4. Live axle with leaf springs

2. Semi-floating axle

16

Which Toyota vehicle sold in select markets (primarily in the midwest and southeast) offers flex-fuel capability?
1. All 5.7-liter V8 4WD Tundra and Sequoia models
2. All Tacoma models
3. All Land Cruiser models
4. All of the above

XXX 1. All 5.7-liter V8 4WD Tundra and Sequoia models

17

Which type of fuel can be used to operate Toyota's Flex-Fuel Vehicles?
(1) Gasoline
(2) E85
(3) A mixture of gasoline and E85
(4) all of the above

(4) all of the above

18

The benefits of Toyota's Electronically Controlled Transmission with intelligence (ECT-i) include:
(1) Smoother shifting
(2) Enhanced fuel efficiency
(3) Reduced emissions
(4) All of the above

(4) All of the above

19

Prius--the world's first mass-produced hybrid vehicle--was introduced to the United States in:
(1) 1997
(2) 1999
(3) 2000
(4) 2001

2. 1999
xxx2000
XXX(4) 2001

20

Which Toyota non-hybrid model is available with a Continuously Variable Transmission (CVT)?

Corolla

21

Toyota's RAV4 EV was the first all-electric small SUV introduced to the market and dates back to:

1997

22

Once the hybrid vehicle's EV mode is engaged, it will switch off when:
1. Vehicle speed exceeds 25 mph
2. The engine is switched off
3. The hybrid battery is depleted
4. All the above

4. All the above

23

As of spring 2014, how many hybrid/electric models does the Toyota lineup feature?

8

24

When would driving a Toyota hybrid vehicle in ECO mode prove most beneficial?
1. At highway speeds
2. In stop-and-go city traffic
3. In normal driving conditions
4. In any driving situation

In stop-and-go city traffic

25

Maintaining moderate speed is a good idea--especially since fuel efficiency declines significantly at speeds above:
1. 45 mph
2. 55 mph
3. 60 mph
4. 70 mph

XXX 45 mph
xxx 60 mph
xxx 4. 70 mph
XXX2. 55 mph

26

Approximately how many hybrid vehicles has Toyota sold in the United States since 1997?
1. 1 million
2. 2 million
3. 3 million
4. 6 million

3 million

27

The best place to obtain a list of Bluetooth-compatible phones is:

Toyota.com

28

Toyota research indicates that nearly 38% of our new vehicle buyers:
1. Have purchased a Toyota before
2. Are fairly familiar with Toyota controls and equipment
3. Are new to the Toyota brand
4. Prefer to learn about their vehicle on their own

3. Are new to the Toyota brand

29

How many Bluetooth-compatible phones can be paired per vehicle?
1. 3
2. 4
3. 5
4. 9

3. 5

30

Which is the first and most important step you should perform during every delivery?
1. Offer to pair the customer's phone
2. Pre-set the audio stations
3. Pre-set the climate control
4. Customize the navigation system

1. Offer to pair the customer's phone