14U 2014 TCUV Sales Society Qualifier Test Flashcards Preview

TOYOTA Certification 2014 > 14U 2014 TCUV Sales Society Qualifier Test > Flashcards

Flashcards in 14U 2014 TCUV Sales Society Qualifier Test Deck (44)
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1

Which one best describes the Nissan Certified Pre-owned Program: 1. Eligible vehicles are less than 4 years old with less than 60,000 miles and include a 150+ point inspection. 2. Eligible vehicles are less than 6 years old and no more than 75,000 miles and include a 150+ point inspection. 3. Eligible vehicles are less than 7 years old and no more than 60,000 miles and include a 151+ point inspection. 4. Eligible vehicles are less than 5 years and no more than 70,000 miles and include a 120+ point inspection.

XXX 4. Eligible vehicles are less than 5 years and no more than 70,000 miles and include a 120+ point inspection.

2

What are the transfer conditions of the Toyota Certified Used Vehicle Limited Powertrain Warranty:

Warranty is fully transferable at no cost to the subsequent owner because it remains with the vehicle

3

How does the Scion Certified Pre-owned Program differ from the TCUV Program:

They offer the same features and benefits

4

Which of the following is not revealed in a CarFax Vehicle History Report?

Warranty Repairs

5

Which one best describes the Honda Certified Used Vehicle Program?

Eligible vehicles are less than 6 years old and no more than 80,000 miles. Includes a thorough multi-point inspection, 7 year/100,000 mile Powertrain Warranty from original in-service date, 1 year/12,000 mile Limited Warranty.

6

What is the minimum tread tire depth allowable on a TCUV?

5/32 of an inch

7

A consumer can connect to the Toyota Certified Web site in every way EXCEPT:

Going to www.Honda.com

8

What benefit was added to the new Gold and Platinum Certified VSA plans?

Roadside Assistance for the life of the agreement

9

The TCUV window label contains which of the following:

6 key selling points

10

Toyota Certified Used Vehicles can be recognized easily on inventory publisher partner sites like AutoTrader.com and Cars.com because they appear:

With a Toyota Certified Logo

11

The TCUV warranty deductible for each repair visit is:

$50

12

How many customers have purchased a TCUV since the program inception in 1996?

Over 4 million

13

Toyota launched the Certified Used Vehicles program in:

1996

14

Where can you find the Toyota Certified link on the Toyota.com website?

Along the top navigation bar or at bottom of page under "Shopping Tools" header, "Toyota Certified Used Vehicles"

15

For Master Level Recognition, the required achievement level is?

Achieve Platinum level and rank in the Top 25 nationally or number one in your region

16

The 160-point Quality Assurance Inspection includes which main categories?

Mechanical, Detailing and Appearance

17

The TCUV window label contains which of the following:

TCUV warranty expiration date

18

What is the minimum percentage allowable for brake pads on a TCUV?

50% remaining wear

19

Toyota Certified Used Vehicles advertising slogan is:

The Best New Cars Make The Best Used Cars

20

The TCUV Warranty is sold to the consumer:

As part of the TCUV purchase price. Not sold separately.

21

To achieve Silver Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?

60 or more

22

To achieve Platinum Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?

100 or more

23

Which vehicles are NOT eligible even if they meet the TCUV age and mileage selection standards?

Vehicles originally sold in Hawaii and Canada

24

What is the length of the Roadside Assistance benefit?

1 year from the TCUV sale date

25

Which of the following is not covered under Roadside Assistance?

Windshield repairs

26

Which of the following is a true statement about the tire standards for a TCUV?

All four tires must be of the same brand, model, size, tread design, speed and load rating and have minimum of 5/32 tread remaining

27

Where can a consumer find a list of all 160-points of the Quality Assurance Inspection?

ToyotaCertified.com

28

During the TCUV Comprehensive Warranty period, a TCUV owner is entitled to reimbursement for substitute transportation for any warrantable repair. What is the reimbursement limit?

$50 per day, up to five days per occurrence

29

The TCUV Quality Assurance Inspection check sheet includes how many inspection points?

160

30

To achieve Bronze Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?

35 or more