General Orders Flashcards
Adherence to the Department’s mission and organizational values is critical in ?
Earning the trust of the people of California and fulfilling our commitment to service.
(GO 0.1)
The mission of the CHP is to provide the highest level of ….
Safety, Service and Security
GO 0.1
Name the five departmental goals?
- Protect life and property
- Provide superior service to the public and
assistance to allied agencies - Enhance public trust through community outreach
and partnerships. - Invest in our people
- Identify and respond to evolving law enforcement
needs
(GO 0.1)
To accomplish our mission, the department is committed to the following organizational values. Please name the organizational values.
Respect for others
Fairness
Ethical practices
Equitable treatment for all
(GO 0.1)
An ______ sergeant is an officer who is assigned a designated range of supervisory duties to enhance their skills and/or perform supervisory duties during the absence of a sergeant.
Acting Sergeant
GO 6.7, 1
Acting sergeants may provide information regarding an employee’s______to a person of appropriate supervisory rank, who in turn will then provide the necessary documentation to the employee.
Performance
GO 6.7, 1
Acting sergeants are not involved in the review
process and/or signature approval of the _______ and ____.
CHP 415, Daily Field Record, and CHP 415D, Supplemental Daily Field Record.
(GO 6.7, 2)
Acting sergeants shall not be given an assignment that includes the ________ unless such assignments are critical and necessary to fill a void created by the extended absence of a regularly assigned sergeant.
Full range of supervisory duties.
GO 6.7, 2
When assigned as an acting sergeant, an officer will receive ______.
OIC pay differential.
GO 6.7, 2
An acting sergeant may be permitted to participate in alternate work week programs with the _____approval.
Commander’s
GO 6.7, 2
An _______ is an officer who is assigned, on a temporary basis, to perform limited field supervisory duties during the absence of a sergeant or acting sergeant, or at the direction of the commander due to supervisory unavailability.
An Officer in Charge (OIC)
GO 6.7, 2
An OIC shall only be appointed when ____ or more officers will be on duty under their supervision.
Two
GO 6.7, 2
Officers who are assigned to perform the duties of an
OIC for ____ hours or more during a regular shift shall receive the OIC pay differential as specified in the current Bargaining Unit 5 Labor Agreement.
Six hours
GO 6.7, 2
_______ are not involved in the review process and/or signature approval of the CHP 415 and CHP 415D.
Officers in Charge
GO 6.7, 2
Selection should be based upon the demonstrated leadership and supervisory abilities of those officers desiring to participate.
leadership and supervisory
GO 6.7, 3
In no event shall an ______ officer be assigned as an OIC on overtime status.
Off-duty
GO 6.7, 3
Minimum requirement to be chosen as an OIC:
Permanent status as an officer, and maintain a minimum performance rating of “_______” for all critical tasks on the CHP 100, Officer’s Evaluation/Activity Summary, and a minimum performance rating of “____” for all critical tasks on the CHP 118, Performance Appraisal - Officer.
Proficient
GO 6.7, 3
Can an officer be chosen to be a OIC if they are currently serving an adverse action penalty?
NO
GO 6.7, 3
Are OIC’s allowed to investigate civilian complaints?
No, OIC”s complete the initial civilian complaint procedures.
(GO 6.7, 4)
OIC”s are allowed to initiate industrial injury procedures and complete _________, and __________.
CHP 121, Employer’s Report of Occupational Injury or Illness, and CHP 121A, Supervisory Review of Occupational Injury, Illness, or Exposure.
(GO 6.7, 5)
Are OIC’s allowed to approve shift overtime?
Yes, they may approve shift overtime.
GO 6.7, 5
An OIC may be assigned additional duties consistent with sound _______ _______.
Sound management practices.
GO 6.7, 6
Hours assigned as an OIC shall be entered on the CHP 415 under the regular work shift column in the Section C box, titled ______.
“OIC Time On.”
GO 6.7, 6
Time claimed as an OIC must be approved and signed by a ________.
supervisor
GO 6.7, 6
An officer’s performance while assigned as an OIC shall be recorded on their ____ to provide the officer with individual performance feedback.
CHP 100
GO 6.7, 6
Consistent with the current Bargaining Unit 5 Labor Agreement, any officer who does not want to be considered for an OIC assignment may submit a
_______ to their commander expressing this desire. Management will honor the officer’s request not to perform OIC duties until such time the
memorandum is withdrawn.
memorandum
GO 6.7, 7
What five concepts guide the Department’s overall philosophy of enhancing public safety, Service and Security through a participative management program?
- Public Responsibility.
- Leadership and Innovation.
- Organizational Development.
- Personnel Development.
- Command Accountability.
(GO 0.2)
Unless otherwise stated in departmental policy or law, CHP personnel shall not honor no recognize any form of communication, which purports, infers, or extends a ______ or ______ from the processes of the Department of any other governmental agency.
privilege / immunity.
GO 0.3
CHP personnel shall not issue or provide to any person a _____ that resembles in size, color or design the official departmental one.
badge.
GO 0.3
CHP personnel shall not issue or provide to any person a _______ or _______ that could or would purport to extend any special privilege or immunity from departmental processes or those of any other governmental agency.
card / communication.
GO 0.3
Souvenir or commemorative pins that are no larger than ______ inches in overall diameter shall be deemed to be pins and not badges.
1.5 inches
GO 0.3
The mission of the Citizens’ Advisory Board (CAB) is to provide the Commissioner objective, _______-_____ input regarding issues of significance to optimize accountability and objectivity.
community-based
GO 0.7
Citizen advisory boards play an important role in strengthening _________ _____ in law enforcement by providing neutral third party insight and a productive exchange of ideas.
community trust
GO 0.7
Experience has shown a combination of highly visible _______, ______ _____, education, and training is necessary to achieve a significant and lasting impact in reducing reportable collisions.
enforcement, public information
GO 40.6
What are the National Highway Traffic and Safety Administration (NHTSA) priority program areas that have been identified as having the greatest potential for reducing reportable fatal and injury collisions?
- Alcohol and drug impaired driving.
- Distracted driving.
- Motorcycle safety.
- Occupant protection.
- Pedestrian and bicycle safety.
- Police traffic services.
- Emergency medical services.
GO 40.6
Auditing is a _________, ______ and _____ process of an organization.
Formal, methodical examination and review process
GO 6.8, 1
_____ auditing, as defined in the International Standards of the Professional Practice of Internal Auditing, is “an independent, objective assurance and
consulting activity designed to add value and improve an organization’s operations.
Internal
GO 6.8, 1
Internal audits are conducted by the Office _______.
the Office of Inspector General (OIG), Audits Unit.
GO 6.8, 1
_______ audits are audits conducted by an outside entity.
External
GO 6.8, 1
The Inspector General (IG) and OIG staff involved in performing or supervising any assignment should be free from _______ and _______ to independence and should constantly maintain an independent attitude and appearance.
Personal or external impairments
GO 6.8, 2
The general standard of independence contained in the Quality Standards should apply to _____, _____, _____ and _____ performed by OIG staff.
audits, inspections, evaluations, and reviews
GO 6.8, 2
Exercising ________ _______ ______ means using good judgment in choosing audit, inspection, evaluation, and review subjects and methodology; creating accurate and easily read working papers; and preparing reports.
due professional care
GO 6.8, 2
Audits, inspections, evaluations, and reviews should
be conducted in a ________ and _______ manner.
diligent and complete manner.
GO 6.8, 2
During an Audit; evidence should be gathered and reported in a _____, _______ and _______ manner to convince the report user of the validity of the conclusions and recommendations made during the audit, inspection, evaluation, or review.
fair, unbiased, and independent
GO 6.8, 3
Government Code Section 1237 says all state and local agencies with an aggregate spending of_________ or more annually shall
consider establishing an ongoing audit function.
Fifty million dollars ($50,000,000)
GO 6.8, 3
The IG and staff of the OIG, Audits Unit, are authorized to have access to all departmental _______, ______ and _______ as specified in the California Highway Patrol Audit Charter.
Departmental functions, records, property, and personnel
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are authorized to have _______ and _______ to discuss significant issues through the chain of command up to the Commissioner.
full and free access
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are authorized to _____ resources, set timetable frequencies, select subjects, determine scopes of work, and apply the techniques required to accomplish audit objectives.
Allocate
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are authorized to obtain the necessary ________ of personnel in units of the organization where they perform audits, as well as other specialized services from within or outside the Department.
assistance
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are authorized to _______ resources, set timetable frequencies, select subjects, determine scopes of work, and apply the techniques required to accomplish audit objectives.
allocate
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are not authorized to perform _______ ___ for the Department which would be in conflict with auditing standards.
operational duties
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are not authorized to ______ or _____ accounting transactions external to the office of the IG and subordinate commands under this office.
initiate or approve
GO 6.8, 4
The IG and staff of the OIG, Audits Unit, are not authorized to ____ or _____ policies or procedures that the Audits Unit may audit.
create or develop
GO 6.8, 4
At least____ days prior to the start of an audit, the auditor sends the commander of the command to be audited an engagement memorandum and the preliminary list of documents needed for the audit. A carbon copy of the memorandum is sent to the next level up the chain of command.
30
GO 6.8, 6
The OIG auditors conduct an _______ ______ with the command to explain the nature of the audit, time period to be covered, and what will be audited.
entrance conference
GO 6.8, 6
At the conclusion of the auditor’s fieldwork, an _____ ______ is conducted to summarize the auditor’s observations and preliminary findings with a disclaimer that preliminary audit findings are subject to change through the review process, and to answer any questions (using professional judgment on sensitive questions).
exit conference
GO 6.8, 6
Within one year, usually between ____ to ___ months of issuing an audit report, the OIG, Audits Unit, will schedule a follow-up review to determine if the auditee has corrected the audit findings or to determine the current status of the corrections.
six to nine months
GO 6.8, 6
Upon being notified by any audit/review entity external to _______, _______ and ________ the command shall make immediate notifications through the chain of command to the OIG.
Business, Transportation and Housing Agency
GO 6.8, 7
When an external audit is completed, the command or program shall provide ____ copies of the final report
to the OIG, Audits Unit.
two
GO 6.8, 8
When an external audit is completed, the command or program audited will submit ______ progress
reports to the OIG through their chain of command. Quarterly reports will be issued until the finding(s) have been fully corrected.
Quarterly progress reports
GO 6.8, 8
The purpose of _______ is to improve the delivery of public safety services by maintaining a body of standards developed by public safety practitioners, establishing and administering an accreditation
process, and recognizing professional excellence.
CALEA
GO 6.11, 1
The CALEA was created in _____ as a credentialing authority through the joint efforts of theThe following major law enforcement executive associations:
(1) International Association of Chiefs of Police.
(2) National Organization of Black Law Enforcement Executives.
(3) National Sheriffs’ Association.
(4) Police Executive Research Forum.
1979
GO 6.11, 1
The CALEA accreditation process is a proven modern ______ _______ that promotes the efficient use of resources and seeks to improve service delivery.
Modern management model
GO 6.11, 1
The CALEA accreditation program provides law enforcement agencies an opportunity to demonstrate adherence to an established set of professional standards that requires an agency to develop a ______ and _____ set of written directives as a method of evaluating administrative and operational goals, while also providing direction to agency personnel.
comprehensive and uniform set
GO 6.11, 1
The CALEA accreditation program provides law enforcement agencies an opportunity to demonstrate adherence to an established set of professional standards that provides the ______ and ______ needed for fact-based, informed management decisions.
necessary reports and analyses
GO 6.11, 1
The CALEA accreditation program provides law enforcement agencies an opportunity to demonstrate adherence to strengthen an agency’s accountability, both within the agency and the community, through a body of standards that clearly define _____, _____ and ____.
authority, performance, and responsibilities.
GO 6.11, 2
The CALEA accreditation program provides law enforcement agencies an opportunity to demonstrate adherence to facilitate agencies’ efforts to increase ______ and ______.
transparency and public trust.
GO 6.11, 2
As a requirement of accreditation, the Department shall familiarize its employees with the accreditation process. As such, commanders shall ensure all departmental employees, including non-uniformed personnel, are familiar with the CALEA accreditation process within ___ days of hire.
30 days of hire.
GO 6.11, 2
Accreditation requires an in-depth review of every aspect of the Department’s _______, _______, ______ and ______.
Organization, management, operations, and administration.
GO 6.11, 2
The professional values of the CHP is the acronym:
CHP PRIDE
GO 0.8
The meaning of CHP PRIDE is:
Courage Honesty Professionalism Principles Respect Integrity Dedication Esprit De Corps
GO 0.8
When are employees expected to review and sign an acknowledgment of the professional values?
- When reporting as a new or transferring employee
- During the annual evaluation period
GO 0.8
Managers and supervisors ______ learn the motto (CHP PRIDE), internalize and support it, and thereafter serve as a model for subordinates.
Shall
GO 0.8
All employees, regardless of rank, classification, position, or assignment shall use state owned equipment and resources for ______ ______ ______.
business purposes only.
GO 0.9, page 1
The accreditation manager shall complete the CALEA Accreditation Manager Training within _____ year of being appointed.
one
GO 6.11, 3
Supervisors and Managers responsibilities are to ensure employees have equipment adequate to perform their duties which are ________ in proper working condition.
Maintained.
GO 0.9, page 1
What are the three primary reasons we must enhance safety through service by building public trust?
- Public and officer safety is built upon mutual trust
- Public support is essential for safer communities
- Provide an opportunity for the CHP to assume a Leadership Role in building a public trust framework that could serve as a model to others.
GO 0.12
All CHP employees have taken an oath of _________ stating they will “…support and defend the Constitution of the United States and the Constitution of the State of California…”
Allegiance.
GO 0.13, page 1
All uniformed members of the CHP have sworn a pledge called the _____ ___ _____.
Code of Honor.
GO 0.13, page 1
How often is the Code of Ethics reviewed?
On an Annual Basis.
GO 0.13, page 1
(1) Enrollment.
(2) Self-Assessment.
(3) Site-Based Assessment.
(4) Commission Review and Decision.
(5) Maintaining Compliance and Re-accreditation.
Are all the phases concerning _____ accreditation.
CALEA
GO 6.11, 2
The site-based assessment and commission review and decision phases occur every _____ years.
Four years
GO 6.11, 2
Accreditation maintenance is a shared ________ throughout the Department.
Responsibility
GO 6.11, 6
On the Department’s ______ year of the accreditation anniversary cycle, CALEA conducts a web-based assessment and a site-based assessment.
fourth
GO 6.11, 3
The _____ commander serves
as the departmental accreditation manager.
The Office of Accreditation (OAC)
GO 6.11, 3
The accreditation manager shall complete the CALEA Accreditation Manager Training within _____ year of being appointed.
one
GO 6.11, 3
A ____________ is used to demonstrate the
Department is complying with a standard and its written directives governing that standard.
A proof of compliance
GO 6.11, 5
A ______ ________ is any written document used to guide or affect the performance or conduct of agency employees.
A written directive
GO 6.11, 5
An _________ is a systematic, structured process for dissecting an event into its basic parts to identify any patterns or trends.
An Analysis
GO 6.11, 5
A review is an _______ or _______ that is less formal than an analysis.
examination or study
GO 6.11, 5
Time-Sensitive ________ require an activity or
action to occur during a specified time interval or upon incident.
Time-Sensitive Standards
GO 6.11, 6
Multiple requirements, commonly referred to
as __________ standards, are expressed with a list of alphanumeric-designated subcomponents
“bulleted”
GO 6.11, 6
Located in each CALEA Assessment Report are
_______ _______ _______ for the collection of statistical data relevant to the Law Enforcement, Communications, and Training Academy accreditation programs.
Standardized data tables
GO 6.11, 6
Accreditation maintenance is a shared ________ throughout the Department.
Responsibility
GO 6.11, 6
GO 6.10 establishes departmental policy and procedures for ______, _____, and _______employee requests for a reasonable amount of break time and an appropriate location to express breast milk for the employee’s infant child.
requesting, approving, and effecting
GO 6.10, 1
Any additional break time needed should, when possible, run _________ with any break time already provided.
concurrently
GO 6.10, 1
Supervisors shall make ________ efforts to provide the employee with a room or other location, other than a restroom, in close proximity to the employee’s work
area, and may include the location where the employee normally works
Reasonable efforts
GO 6.10, 1
Supervisors are not required to provide additional break time as noted in this law if the break time would seriously ________ _______.
Seriously disrupt operations.
GO 6.10, 1
Employers who violate any provision of this law shall be subject to a civil penalty in the amount of ________ dollars for each violation.
One hundred dollars ($100)
GO 6.10, 1
Employees who require additional break time for the purpose of ________ breast milk for their infant child shall prepare a memorandum to their supervisor.
Expressing breast milk
GO 6.10, 2
If the employee does not have sufficient vacation,
leave, or compensating time off to apply to the additional break time, employees may be docked for the ____ _____.
The pay period.
GO 6.10, 2
What program was designed to provide timely notification to employers when the driver license of an enrolled employee was suspended, revoked, or restricted?
Employer Pull Notice (EPN) Program.
GO 10.13, 1
What year did the CHP elect to participate in the Employer Pull Notice (EPN) Program?
In 1985
GO 10.13, 1
All uniformed employees, and any non-uniformed employees required to maintain a valid CDL, ______ (Should/Shall) be enrolled in the EPN Program?
Shall
GO 10.13, 2
The EPN Coordinator will request a list of employees enrolled in the EPN Program from DMV ________.
Annually
GO 10.13, 4
Tragically, the sworn duty of a CHP officer too often exacts the ultimate sacrifice—the loss of the officer’s life. An officer’s death irreparably impacts their family, friends, and the Department. Therefore, participation in the parole hearing process involving the murder of a CHP officer is of the _______ ________.
Utmost Importance
GO 10.15, 1
Upon notification of a pending parole hearing, the Commissioner will direct correspondence to the Board of Parole Hearings through a. ______ ___ _____.
Memorandum of Concern
GO 10.15, 1
Occasionally, the Board of Parole Hearings or a family member will first notify the Area in which the crime occurred of a pending parole hearing. Areas receiving notification from other than headquarters shall immediately forward a copy of the notice through channels to the ____ ___ __________.
Office of the Commissioner
GO 10.15, 1
The Human Resources Section (HRS) issues the retiring peace officer’s ID card based upon clearance authorization provided by the Risk Management Section (RMS), with a ¬____ year expiration date.
Five
GO 10.16, 1
(True/False) The RMS is OPI for determining eligibility for retired badges, ID cards, service weapon purchases, and CCW privileges.
True
GO 10.16, 2
Uniformed employees who have honorably retired are eligible to receive a commemorative badge with the words “Honorably Retired.” Who may revoke a retired badge if it has been misused or abused?
The Commissioner
GO 10.16, 2
The fact that a retired peace officer is involved in an incident which brings discredit or embarrassment to themselves or to the Department _____ (Is/ Is not) sufficient grounds to revoke their retired ID card.
Is not
GO 10.16, 3
Peace officers who have honorably retired and who have not retired because of a psychological disability ______ (Should/Shall) have an endorsement on their retired ID card indicating they are approved for CCW privileges.
Shall
GO 10.16, 3
A retired uniformed employee who needs a replacement identification card shall contact who to make the request?
Human Resources Section (HRS)
GO 10.16, 5
Due in large part to the economic crisis at the time, the Department was faced with numerous challenges in 2011 including state mandated _____ _______ and a significant reduction in ________. Coupled with increased retirement rates, this resulted in several vacancies in leadership positions throughout the Department along with an unprecedented loss of institutional knowledge.
Hiring Freezes; Promotions
GO 10.22, 1
(True/False) The Cadre will serve as an advisory body to the Commissioner with the primary purpose of continually identifying innovative ways of developing leadership at all levels within the Department.
True
GO 10.22, 1
As new ideas and objectives are identified, Cadre members will work with the affected ____ ____ _____ ______ to develop and deliver corresponding resources and training materials.
Offices of Primary Interest
GO 10.22, 2
How often will the Cadre normally meet at the discretion of the Chair?
Quarterly
GO 10.22, 3
Death or serious injury of a loved one presents an extremely emotional situation; therefore, departmental personnel _____ (should/shall) assist in making notifications when possible.
Should
GO 21.4, 1
Whenever possible, death notifications _____ (should/shall) be made in person.
Shall
GO 21.4, 1
Injuries and deaths resulting from incidents investigated by the CHP shall be promptly reported to the CHP Communications Center for entry in the _____.
CHP 144, Incarcerated - Injured - Vehicle Report, system.
GO 21.4, 2
What information is contained in the National Crime Investigations Center (NCIC)?
1) Wanted persons, 2) Missing persons, 3) Stolen property (e.g., vehicles, boats, or guns).
(GO 7.1, 1)
How soon is the CHP required to forward to the DOJ a validation certification records submitted?
30 days
GO 7.1, 1
TRUE/FALSE: NCIC sends a monthly report to every ORI and requests each ORI to verify files that have been on file for 60 to 90 days and records entered in the same month of prior years?
True
GO 7.1, 1
Which section of the Department has been designated as the NCIC coordinator?
Field Support Section
GO 7.1, 2
When does the Field Support Section receive the NCIC report?
The first Friday of each month
GO 7.1, 2
Can Uniformed members of the Department be assigned to permanent limited duty assignments?
No
GO 10.5, 1
Limited duty assignments shall not normally exceed how many months?
6 months
GO 10.5, 2
What are the three exceptions when a limited duty assignment can exceed 6 months?
1) Member has applied for disability retirement, 2) adverse action investigation takes longer than 6 months, 3) assignment is for an unusually urgent need and departmental need
Can Unsatisfactory performance in the past 12 months be a consideration for cause for denial of a transfer request?
Yes
GO 10.7, 1
What are the three criteria for transfers and assignments of officers, sergeants, and non-command lieutenants?
1) Needs of the Department, 2) Hardship, 3) Seniority
GO 10.7, 2
Per Government Code (GC) Section 18901 (a), how long are promotional lists valid?
Minimum 12 months to a max of 48 months
GO 10.7, 3
How long do promotional lists normally last for uniformed employees of the Department?
24 months
GO 10.7, 3
Probationary officers, sergeants, or non-command lieutenants cannot submit a CHP 220, Request for transfer, until when?
90 days prior to the completion of their probationary period.
(GO 10.7, 4)
If a Sergeant or officer transfers to a CVEF assignemt, how long must that employee stay before requesting a transfer?
One year
GO 10.7, 5
If an Officer receives a bilingual transfer and bypassed more senior officers, how long must the Officer stay in the location before transferring?
One year
GO 10.7, 7
If an employee is on interim reporting are they able to request a transfer?
No
GO 10.7, 8
How long must administrative transfer positions be advertised statewide?
10 calendar days
GO 10.7, 9
When the department functions in a lead capacity in a an open/public meeting, such as a town hall or committee meeting, the Department is required to send notices to ______.
anyone who submits a written request for notification.
GO 1.5, 4
Notices of an open/public meeting shall be provided at least __ days prior to the scheduled meeting to anyone who submits a written request for notification.
10 days.
GO 1.5, 5
Top management meetings will normally be held _________.
Quarterly.
GO 1.5, 1
Top management meetings are scheduled and conducted by the ________.
Commissioner/Deputy Commissioner.
GO 1.5, 1
Area meetings will usually follow a Division meeting of Area commanders and should be conducted by the ___________.
Area Commander.
GO 1.5, 2
A _______ is utilized to document the receipt of briefing information by uniformed employees.
CHP 160, Roll Call-briefing Item
GO 1.5, 2
Smoking shall not be permitted within __ feet of state building doorways, ground level air intake structures and operable windows.
25 feet
GO 6.1, 1
On state building accesses, no smoking signs shall be written in bold print and readable from a distance of __ feet.
25 feet
GO 6.1, 2
TRUE/FALSE: Smoking may be permitted in state-owned house that is the primary residence of an employee.
True.
GO 6.1, 2
TRUE/FALSE: Smoking is prohibited in all departmental vehicles including other state-owned mobile equipment.
True.
GO 6.1, 2
TRUE/FALSE: Smoke breaks may be taken in lieu of regular rest breaks at the discretion of the supervisor and employee.
True.
GO 6.1, 2
TRUE/FALSE: Ashtrays and other appropriate smoking litter devices should be provided on the exterior premises of state owned/leased buildings.
True.
GO 6.1, 2
All state offices are to be open for the transaction of business from 0800 to 1700 hours daily, except ______, ______ and _______.
Saturday, Sunday and legal holidays.
GO 6.2, 1
