5.1, Correspondence

Question 1

How many types of departmental correspondence are there?

Answer 1

Two

HPM 5.1, Chapter 1

Question 2

Category I correspondence is documented on a _________.

Answer 2

CHP 51, Memorandum

HPM 5.1, Chapter 1

Question 3

Category II correspondence is documented on a _________.

Answer 3

CHP letterhead

HPM 5.1, Chapter 1

Question 4

True or False: the quality, content, and format of any departmental correspondence are the responsibility of the author.

Answer 4

False (they are the responsibility of the signatory)

HPM 5.1, Chapter 1

Question 5

Departmental correspondence shall be _______ in tone.

Answer 5

Courteous

HPM 5.1, Chapter 1

Question 6

What color(s) of ink shall be used to sign departmental correspondence?

Answer 6

Blue only

HPM 5.1, Chapter 1

Question 7

If response is required, but desired information cannot be furnished within ______ days from the date of receipt, correspondence received shall be acknowledged with an interim response.

Answer 7

15 days

HPM 5.1, Chapter 1

Question 8

All correspondence shall be due back to the office of the signatory within ______ days in order to allow for necessary review and edits.

Answer 8

Seven days

HPM 5.1, Chapter 1

Question 9

Category ____ correspondence is used for correspondence directed to agencies or individuals outside the California state government.

Answer 9

Category II correspondence

HPM 5.1, Chapter 1

Question 10

Abbreviations are not to be used in the inside address of CHP correspondence, with the exception of _______?

Answer 10

1) States’ names
2) Cardinal directions at the end of a street name (NE, NW, SE, and SW)

(HPM 5.1, Chapter 2)

Question 11

When referenced in intradepartmental correspondence, time shall be expressed in what form?

Answer 11

The International System of 24-hour designation (military time)

(HPM 5.1, Chapter 2)

Question 12

When referenced in interdepartmental correspondence and letterhead, time shall be expressed in what form?

Answer 12

The American System (AM, PM)

HPM 5.1, Chapter 2

Question 13

The _____________ has been chosen to serve as the recommended Standard English rules for punctuation and capitalization usage guide for the CHP.

Answer 13

The Gregg Reference Manual

HPM 5.1, Chapter 2

Question 14

True or False: when writing departmental correspondence, sentences may begin with acronyms and abbreviations.

Answer 14

False (unless using CHP or STD to reference a form number)

HPM 5.1, Chapter 2

Question 15

Single-paragraph letters and memorandums shall be ________ spaced.

Answer 15

Double

HPM 5.1, Chapter 2

Question 16

___________ correspondence is usually directed to departmental organizational commands rather than to individuals.

Answer 16

Intradepartmental

HPM 5.1, Chapter 2

Question 17

Correspondence directed to elected state officials shall be prepared on ___________.

Answer 17

Letterhead (Category II correspondence)

HPM 5.1, Chapter 4

Question 18

The ________ shall be used for delivery of regular and certified mail.

Answer 18

USPS

HPM 5.1, Chapter 5

Question 19

What type of envelope is to be used for interoffice mail?

Answer 19

Manila envelope

HPM 5.1, Chapter 5

Question 20

True or False: it is permissible to use a special delivery service for daily mail to CHP Headquarters.

Answer 20

False

HPM 5.1, Chapter 5

Question 21

Comm-Net messages may be used to establish departmental policy for a period of up to ______ days.

Answer 21

90 days

HPM 5.1, Chapter 6

Question 22

Comm-Net messages may be written in what type font(s).

Answer 22

Times New Roman or Arial

HPM 5.1, Chapter 6