Therapeutic Communication

Question 1

How does a nurse demonstrate a nonjudgmental attitude?

Answer 1

Acknowledge all of patient’s rights to be different and express these differences

Conveys acceptance to patients

Question 2

What is therapeutic use of self?

Answer 2

Peplau: Nurse-patient relationship

• pre-interaction
• orientation
• working
• termination

Question 3

What is therapeutic use of self? Cont.

Answer 3

Use of verbal and nonverbal communication, emotional exchange, and other aspects of his or her personality to establish a relationship with the patient that promotes cooperation and healing

Question 4

Techniques of therapeutic communication

Answer 4

• Listening
• Silence
• Broad opening: “tell me what’s on your mind”
• Restating/reflection of content
• Clarifying

Question 5

Techniques of therapeutic communication cont..

Answer 5

• Focusing
• Informing
• Confrontation
• Minimal encourager
• Giving recognition
• Summarizing

Question 6

Barriers to Effective Communication/Blocks Communication

Answer 6

• Stereotyping
• Agreeing or disagreeing
• Being defensive
• Challenging
• Probing

Question 7

Barriers to Effective Communication/Blocks Communication Cont.

Answer 7

• Changing topics and subjects
• Giving reassurance
• Being judgmental
• Giving advice
• Belittling

Question 8

AIDET

Answer 8

• Acknowledge
• Introduce
• Duration
• Explanation
• Thank you

Purpose is to help us communicate with the patient