Chapter 42 Flashcards
1
Q
What is importance of quality
A
It is a concept critical to performance & survival of every organization
2
Q
What is TQM
A
Total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
3
Q
What are 2 questions of CIP
A
- Is it necessary
- If so, can it be done better
4
Q
What is performance management
A
Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization.
5
Q
What are 5 key components of performance management
A
- Planning
- Monitoring
- Developing
- Rating
- Rewarding
