Chapter 2 Flashcards

1
Q

What is efficiency

A

A measure of how well resources are used to achieve a goal.

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2
Q

What is effectiveness

A

A measure of the appropriateness of the goals chosen and the degree to which they are achieved

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3
Q

What are managers

A

Individuals who achieves goals through other people.

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4
Q

What are 4 management functions

A

Planning
Leading
Organizing
Controlling

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5
Q

What is total quality management

A

A concept to promote customer satisfaction through continuous improvement of business processes.

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6
Q

What is continuous improvement

A

It requires all employees to improve the quality of products or services on an on-going basis. Managing quality becomes everyone’s job.

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7
Q

What is 4P cycle of continuous improvement

A
  • People
  • Products
  • Processes
  • Productivity
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8
Q

What are 3 kind of management roles

A
  • Interpersonal Roles
  • Informational Roles
  • Decisional Roles
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9
Q

What are 3 levels of managers

A
  • Top managers
  • Middle managers
  • Line managers
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10
Q

What are 3 basic OB model

A
  • Individual level
  • Group level
  • Organization systems level
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