M3-topic 3 part 1 acquisition, development

Question 1

what are the stages in the human resources processes cycle (4)

Answer 1

Acquisition
development
maintenance
separation

Question 2

what is human resource planning

Answer 2

the creation of strategies that allow for staff to meet current and future needs of the business

Question 3

What are the steps of acquisition (3)

Answer 3

identify staffing needs
recruitment
selection

Question 4

what is identifying staff needs

Answer 4

the process of analysing and identify what jobs are required and how many employees are needed

Question 5

what is a job description

Answer 5

a written statement describing the duties qualifications needed for a particular job

Question 6

what is a job specification

Answer 6

outline key skills experience qualifications needed for a particular job

Question 7

what is remuneration

Answer 7

determining how much job is worth in pay and entitlements, dependant on conditions wage agreements

Question 8

what does effective recruitment and employee selection involves

Answer 8

evaluating and hiring qualified applicants that are motivated and have values and goals that aligned with the business

Question 9

what are some ways a business can hire staff (2)

Answer 9

internal

external

Question 10

what is internal hiring

Answer 10

promoting qualified staff in the business

Question 11

what is external hiring

Answer 11

hiring someone qualified outside of the business

Question 12

what is selection

Answer 12

a screening process where information is gathered about the applicant

Question 13

what are some methods of selection (3)

Answer 13

application forms
interviews
written test

Question 14

what are some important skills needed by employees (2)

Answer 14

communication skills

ability to work with other people

Question 15

what are ways of developing staff (4)

Answer 15

induction
training
mentoring
coaching

Question 16

what happens during a staff induction

Answer 16

introduce new employees to the new job, co-workers and business culture.

Question 17

what happens during staff training

Answer 17

develop skills, knowledge and attitudes that lead to superior work performance

Question 18

what does training employees broadly entitle(2)

Answer 18

gives employees:
the ability to adapt to change easily
gives the business:
a more competitive edge

Question 19

what are key features need to be considered for a training program (5)

Answer 19

Assess needs for the individual, job + business
Determine objectives of program
Consider internal and external influences
Determine the process of the training program
Evaluate the program

Question 20

what is a mentor

Answer 20

a personal relationship between an experienced staff member and a junior/new member

Question 21

what roles do mentors have(2)

Answer 21

provide advice

aid in mentoree’s personal development

Question 22

what does coaching do

Answer 22

shares skills relevant to employee needs

Question 23

what roles do coaches have (3)

Answer 23

assist in goal setting for employees
help find solutions to employees problems
build employee skills to overcome weakness

Question 24

list types of performance appraisal skills (4)

Answer 24

behaviour observation scales
interview
management by objectives
360- degree feedback

Question 25

what is behaviour observation scales

Answer 25

when a supervisor observes performance and behaviour over time

Question 26

what are the advantages of using a behaviour observation scales (2)

Answer 26

ongoing collection of a range of evidence

provide feedback easily

Question 27

what are the disadvantages of using behaviour observation scales (3)

Answer 27

may focus too much on negative elements
supervisor unfamiliar with job which could affect results
open personality clashes

Question 28

what is an interview

Answer 28

formal discussion between supervisor + employee

Question 29

what are the advantages of using interviews (2)

Answer 29

can be flexible and detailed

allows for questions and discussion

Question 30

what are the disadvantages of using interviews for performance appraisal

Answer 30

supervisor is intimidating as they have reward/promotion power over employees

Question 31

what is management by objectives

Answer 31

objectives set for the employee, performance rewarded according to results

Question 32

advantages of using management by objective performance appraisal(2)

Answer 32

rewards achievement

goal setting motivates employees to find new better ways to work

Question 33

disadvantages of using management by objective performance appraisal (3)

Answer 33

inflexible
open discussion limited due to supervisor power
rating criteria maybe to low/high

Question 34

what is 360 degree feedback

Answer 34

employees receive feedback anonymously from peers and managers

Question 35

what are some advantages in using 360 degree feedback for performance appraisal(1)

Answer 35

honest feedback

Question 36

what are some disadvantages in using 360 degree feedback for performance appraisal(3)

Answer 36

open to personal conflict rivalry
may not be constructive
time consuming