Midterm #2 Flashcards Preview

Kin 153 Facility and Event Management > Midterm #2 > Flashcards

Flashcards in Midterm #2 Deck (90)
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1

what tasks need to be accomplished for an event day preperation

plan
anticipation - what could happen
delegate - who is doing what
communicate

2

what can the path from a concept - execution of an event be divided into

critical path - week by week
run of play - hour by hour
event script - minute by minute

3

examples for responsibilities that need to be prepared for an event day

security
parking, transport
concession
staff training
alc
emergency sevice
...

4

what is important to know regarding event flow

flow of activities, vehicles, spectators, participants, officials, and material around the site are logistical concerns

5

what is the idea of an alternative plan

contingency plan to deal with anything that could disrupt the event or harm people
flexibility to implement alternative plan

6

what does good customer service do

increases positive word to mouth
can distinguish event from competition

7

waht causes an increase in good customer service

management needs to priority customer´s needs
new technology

8

5 point method of dealing with an upset customer

listen
apologize
emphasize
explain

9

new LEAP strategy used by pepple beach to provide good customer service

listen
emphasize
acknowledge the problem
provide a solution

10

one of the most imüprtamt factors in managing the day of the event

communication/information flow

11

waht does a communication plan do

maximize efficiency with which people communicate while minimizing the day of the event

12

what is important regarding staff scheduling

arrival and check-in
staff briefing
responsibilities overview
breaks an rotation
problem resolution - educate how to deal with issues
positional assignment
postevent debriefing and staff evaluation

13

what increases the efficiency of event operations and ticket collections

technology - specialized softwares

14

arrival of participants

first opportunity to create an impression of event

15

logisitcs of participants

depends on event
locker rooms
hospitality
equipment
warm-up areas
...

16

what are other aspects that are important in relation to participants

communication
liaisons
seperate locker rooms for officials
departure of participants

17

partcipant evaluation of event

determining factor if they intend events in future again
ideas how event can be improved
help to plan future event

18

important factors regarding sponsors of an event

hopitality - exceed expectations
signage
public address announcements
promotion - timing and execution

19

what needs to be evaluated post event

budget
afety
enjoyment
success
data collection
media/stakeholder satisfaction

20

examples for issues that may come up

injury to fans
parking problems
protests
crowd rushes
failure of employee
accumulating trash
...

21

legal considerations that need to be considered

insurance
weather - may result in cancellation
employment
regulations, licenses, and permits
food handling
liquor

22

what is important to know regarding insurance of an event

varies based on loaction of event
liability insurance always necessary

23

definition of tort (Unrecht)

a civil wrong or injury that often results in monetary damages

24

damages

harm resulting in loss of value for which money can compensate

25

what does the tort (Unrecht) law involve

civil, not criminal actions
negligence (Fahrlässigkeit)

26

categories of torts

intentional torts - intent to commit act and harm
megligence or gross negligence (hault) - no intent to commit, but failure to act carefully
products liability - legally responsible regardless of intent

27

what are contracts

agreements between events and facilitirs, vendors, and ancillary contractors
must be negotiated and formalized
promise that offer willl be presented, considered, and accepted

28

2 types of contracts

bilateral - 2 parties engagin promise
unilateral - one direction

29

offer of an contract

initial promise
usually price tag included

30

consideration in relation to contracts

sth of value offered by one person in exchange of sth of value from other person