Flashcards in Chapter 1 Personal Management Deck (29)
The ability to maintain a good rapport with upper management and outside agencies represents which type of skill?
Good communication skills decrease in importance as an individual climbs the management ladder.
What is a key element that can make workload allocation successful?
-Making sure to communicate to the staff the reasons behind the work load allocation
-organizing the workload using good management principles.
-monitoring to determine how well the workload division meets the needs of the unit.
What is an example of a physical limitation of a facility that should be considered when dividing the workload?
-Older equipment breaking down frequently
-a too small cage wash area
What skills is/are important for a manager to have?
-Ability to develop a plan to ensure that goals are met
-ability to identify what is needed to attain the goals
What best describes "planning" ?
In dividing the workload, what are some of the key factors to consider?
-The physical limitation of the facility
-the species housed in the facility
-The requirements of the researchers
Once a goal has been established for the unit, which issue(s) should the manager consider?
-how to distribute the tasks fairly
-how to divide the work into job-specific tasks
-what work has to be done
The person making the hiring decisions should be familiar with which law(s) or regulation(s) that impacts employment practices?
-Americans with Disabilities Act
-Civil Rights Act
One principle of good hiring practices is that a candidate who just meets the present requirements for the jobs is a better choice that a candidate who is overqualified.
Asking about the applicant's view on the use of animals in research is not appropriate.
In employee surveys, which motivational factors are often ranked very high?
-Opportunities to grow professionally
-Feeling of being part of a team
Which action can help motivate the staff?
-Explain the contributions the work makes to research
-provide opportunities for further training
Which action represents a good people management practice?
Balance the needs of the employees with the needs of the institution
Which of the following are considered deficiency needs?
-belonging and love needs
Surveys have shown that the managerial qualities most appreciated by employees include:
-getting along well with people
-honesty and fairness
According to Maslow, building up team spirit by organizing an employee athletic program can help meet:
-belonging and social needs
Which of the following can help to avoid conflicts arising from holiday work scheduling?
-Developing the holiday schedule far in advance
-Use a rotation system to fill gaps
-Allow employees to switch days upon your approval.
Which statement represents the type of comment the supervisor should use in commenting on a completed task?
"Next time, you need to use the other disinfectant"
The performance standards used for performance appraisals should be:
A department director can override the union contract based on the interests of the facility when deciding whether to terminate an employee.
Which of the following should be included in a performance appraisal interview?
-discuss the employee's goals
-review the tasks expected of the employee and the performance standards associated with them.
It Is best to set very high performance standards so that only the very best employees meet the standards.
What is the best time to provide feedback to your staff?
-During the annual appraisal
-During informal evaluations
-During periodic performance appraisals
Which of the following are recommended steps to take during an appraisal?
-identify and develop solutions for any problems that may be identified during the appraisal interview
-Set goals for the next appraisals period
-Develop plans to correct any deficiencies
Termination is usually considered a final options after a series of disciplinary actions.
Which approach would be the best way to avoid high employee turnover?
offer flexible work hours
Who usually establishes the majority of the unit's goals?