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Flashcards in Chapter 1 Personal Management Deck (29)
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1

The ability to maintain a good rapport with upper management and outside agencies represents which type of skill?

People

2

Good communication skills decrease in importance as an individual climbs the management ladder.

False

3

What is a key element that can make workload allocation successful?

-Making sure to communicate to the staff the reasons behind the work load allocation
-organizing the workload using good management principles.
-monitoring to determine how well the workload division meets the needs of the unit.

4

What is an example of a physical limitation of a facility that should be considered when dividing the workload?

-Older equipment breaking down frequently
-a too small cage wash area

5

What skills is/are important for a manager to have?

-Ability to develop a plan to ensure that goals are met
-ability to identify what is needed to attain the goals

6

What best describes "planning" ?

Setting goals

7

In dividing the workload, what are some of the key factors to consider?

-The physical limitation of the facility
-the species housed in the facility
-The requirements of the researchers

8

Once a goal has been established for the unit, which issue(s) should the manager consider?

-how to distribute the tasks fairly
-how to divide the work into job-specific tasks
-what work has to be done

9

The person making the hiring decisions should be familiar with which law(s) or regulation(s) that impacts employment practices?

-Americans with Disabilities Act
-Civil Rights Act

10

One principle of good hiring practices is that a candidate who just meets the present requirements for the jobs is a better choice that a candidate who is overqualified.

False

11

Asking about the applicant's view on the use of animals in research is not appropriate.

False

12

In employee surveys, which motivational factors are often ranked very high?

-Opportunities to grow professionally
-Feeling of being part of a team

13

Which action can help motivate the staff?

-Explain the contributions the work makes to research
-provide opportunities for further training

14

Which action represents a good people management practice?

Balance the needs of the employees with the needs of the institution

15

Which of the following are considered deficiency needs?

-belonging and love needs
-safety needs

16

Surveys have shown that the managerial qualities most appreciated by employees include:

-getting along well with people
-honesty and fairness
-being supportive

17

According to Maslow, building up team spirit by organizing an employee athletic program can help meet:

-belonging and social needs

18

Which of the following can help to avoid conflicts arising from holiday work scheduling?

-Developing the holiday schedule far in advance
-Use a rotation system to fill gaps
-Allow employees to switch days upon your approval.

19

Which statement represents the type of comment the supervisor should use in commenting on a completed task?

"Next time, you need to use the other disinfectant"

20

The performance standards used for performance appraisals should be:

measurable

21

A department director can override the union contract based on the interests of the facility when deciding whether to terminate an employee.

False

22

Which of the following should be included in a performance appraisal interview?

-discuss the employee's goals
-review the tasks expected of the employee and the performance standards associated with them.

23

It Is best to set very high performance standards so that only the very best employees meet the standards.

false

24

What is the best time to provide feedback to your staff?

-During the annual appraisal
-During informal evaluations
-During periodic performance appraisals

25

Which of the following are recommended steps to take during an appraisal?

-identify and develop solutions for any problems that may be identified during the appraisal interview
-Set goals for the next appraisals period
-Develop plans to correct any deficiencies

26

Termination is usually considered a final options after a series of disciplinary actions.

True

27

Which approach would be the best way to avoid high employee turnover?

offer flexible work hours

28

Who usually establishes the majority of the unit's goals?

Upper-level management

29

What best describes "organizing"?

Establishing a structure