Chapter 19 Flashcards
Unfreezing
The process by which people become aware of the need for change
Refreezing
The process of making new behaviors relatively permanent and resistant to further change
Change Agent
A person responsible for managing a change effort
Transition Management
The process of systematically planning, organizing, and implementing change
Organization Development
A system-wide application of behavioral science knowledge to the planned development and reinforcement of organization strategies, structures, and processes for improving organizational effectiveness
Structural Change
A system-wide organization development involving a major restructuring of the organization or instituting programs such as quality of work life
Quality of Work LIfe
The extent to which workers can satisfy important personal needs through their experiences in the organization
Overdetermination
Also called Structural Inertia.
Occurs because numerous organizational systems are in place to ensure that employees and systems behave as expected to maintain stability
