Chapter 14 Flashcards
Influence
The ability to affect the perceptions, attitudes, or behaviors of others
Impression management
A direct and intentional effort by someone to enhance his or her own image in the eyes of others
Power
The potential ability of a person or group to exercise control over another person or group
Legitimate Power
Power that is granted by virtue of one’s position in the organization
Reward Power
The extent to which a person controls rewards that another person values
Coercive Power
The extent to which a person has the ability to punish or physically or psychologically harm someone else
Expert Power
The extent to which a person controls information that is valuable to someone else
Referent Power
Exists when one person wants to be like or imitates someone else
Position Power
Resides in the position, regardless of who is filling that position
Personal Power
Resides in the person, regardless of the position being filled
Organizational Politics
Activities carried out by people to acquire, enhance, and use power and other resources to obtain their desired outcomes
Organizational Justice
Refers to the perceptions of people in an organization regarding fairness
