Exam #3 (Note Material)

Question 1

How do you deal with a rumor?

Answer 1

Usually a rumor is always false.

To stop a rumor you release to true facts and let the facts kill the rumor.

Question 2

What is a rumor?

Answer 2

Information that is without evidence to confirm.

Question 3

What are the important aspect to communication?

Answer 3

Communication is … “The Sharing Of Meaning”

The meaning behind symbols is learned through .. “Experiences”

Question 4

What is the communication equation?

Answer 4

The meaning Received/ Gained by receiver
_______________________________
The meaning Intended by the Sender

Question 5

Do words have meaning?

Answer 5

NO!!

We give them meaning.

Question 6

What is the difference between communication and the communication process?

Answer 6

Communication- the sharing of meaning. You can not have communication without the communication process.

But going through the process does not always end with the “sharing of meaning”

Question 7

What is the communication process?

Answer 7

1. You have an idea
2. you put an idea into a message form
3. send the message
4. the message is received
5. the receiver must be aware of the message

Question 8

What are the Causes of Miss- Communication?

Answer 8

1. Inferences-
2. Bypassing
3. Allness

Question 9

What is a strategy to avoid the miss communication of an inference?

Answer 9

A. Be aware of your inferences

B. Label your inferences

Question 10

What is a strategy to avoid the miss communication of bypassing?

Answer 10

A. Be person-minded, NOT word-minded

B. Ask questions
C. Paraphrase

Question 11

What is the strategy to avoid the miss communication of Allness?

Answer 11

Develop a genuine humility that you can’t say or know everything about anything.

Question 12

What is abstracting when it comes to Allness?

Answer 12

Forcing on some details while neglecting others

Question 13

What is leadership?

Answer 13

Accomplishing goals with and through others.

Question 14

How do you analyze the “maturity” level of followers?

Answer 14

1. Task-relevant education &/or experience of the follower
2. Ability to accept task-relevant responsibility
3. Willingness to accept task-relevant responsibility
4. Achievement motivation

Question 15

How to tell the appropriate leadership style?

Answer 15

There is NO best way to lead.
It depends on the situation.

It involves both task and behavior relationships.

Question 16

The 2 step strategy for developing people (workers)?

Answer 16

1. Reduce task (take a risk)

2. Increase relationship behavior

Question 17

Why don’t you do a big task behavior than a small one?

Answer 17

It’s too much to handle. You would fail!

Question 18

What is the “telling” quadrant?

Answer 18

A) Use words that will be as easily interpreted as intended
B) Provide feedback on preformance
C) Explain the reasons for the rules and policies
D) Watch your para-language

Question 19

What is the “selling” quadrant?

Answer 19

(Two-way communication)

A) sell the workers on the importance of their work
B) DO NOT emphasize on status difference
C) Indicate that you want to know about problems that they experience on the job.

Question 20

What is the “participating” quadrant?

Answer 20

(there is shared decision making)

A) communicate that you do not have all the answers
B) use proprietorial phrases, such as “could it be” or “possibly” or “perhaps”
C) Generalize orders

Question 21

What is the “delegating” quadrant?

Answer 21

(the followers can run their own show)

A) be a good listener
B) encourage horizontal communication

Question 22

What is an Inference?

Answer 22

when treated as a fact.. the comm. is lost

Question 23

What is Bypassing?

Answer 23

when 2 people are not on the same wavelength

Question 24

What is Allness?

Answer 24

the attitude of a person who does not realize he or she is abstracting