chapter 14 Flashcards
the principles of conduct governing an individual or a group; specifically the standards you use to decide what your conduct should be
ethics
the fairness of the process
procedural justice
the fairness and justice of a decisions result
distributive justice
the extent to which companies should and do channel resources toward improving one or more segments of society other than the firms owners or stockholdersqqq
social responsibility
the chracteristic values, traditions and behaviors a companys employees share
organizational culture
intended in a part to restrict interception and monitoring of oral and wire communications, but with two exceptions; employers who can show a legitimate business reason for doing so, and employers who have employees consent to do so
electronic communications privacy act
a means to encourage employees to adhere to rules and regulations
discipline
discipline without punishment, invovles a system of oral warnings
nonpunitive discipline
involuntary termination of an employees employment with the firm
dismisall
the actiity of establishing and maintainign the positive employee employer relationshisp that contribute to satisfactory productivity
employee relations
interviews with employees who are leaving the firm, conducted for obtaining information about the job or related matters, to give the employer insight about the company
exit interviews
temporary teams whose members work on specific analytical assignments such as how to cut costs or raise productivity
suggestion teams
semi permanent teams that identify and research work processes and develop solutions to work related problems
quality solving teams
a special type of formal rpoblem solving teams that identify and research work processes and develop solutions to work related problems
problem solving teams
a special type of formal problem solving team of specially trained employees who meet once a week to solve problems affecting their work area
quality circle
