chapter 8 Flashcards
a procedure for providing new employees with basic background information about the firm
employee orientation
the process of teaching new or current employees t he basic skills they need to perform their jobs
training
a situation where an employer fails to train adequateley, and the employee subsequently harms a third party
negligent training
a detailed study of a job to identify the specific skills required
task analysis
a graphic model that consolidates, usually in one diagram, a precise overview of the competenies
competency model
verifying that there is a performance diciency and determining whether that deficiency shuld be correte dthrough training or through some other means
performance analysis
training a perosn to learn a job while working on it
on the job training
a structured process by which people become skilled workers though a combination of classroom instruction and on the job training
apprenticenship training
listing each jobs basic tasks, along with key ponints, in order to provide step by step training ofr employees
job instruction training
a systematic method for teaching job skills, involving presenting questions or facts, allowing the person to respond
programmed learning
a training technique in which trainees are first shown good management techniques ina film, are asked to play roles in a simulated situation and are then given feedback and praise by their supervisor.
behavior modeling
sets of computerized tools and display sthat automate training, documentation, and phone support
electronic performance support systems
a set of instructors, diagrams, or similar methods avaialible at the job site to guide the worker
job aid
types of epss
videoconferencing, computer based training, stimulated learning
provides employees with continuing learning experiences over their tenure with the firm, with the aims of ensuring they have the opportunity to learn the skills they need to do their jobs and to expand their occupational horizons.
lifelong learning
