08 Change Management Flashcards Preview

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Flashcards in 08 Change Management Deck (13)
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1

purpose of Change Management (CM)

solve designer-designed problem by minimizing conflict potential & resistance

 

eg involving some middle mgrs as designer

2

beer formula of dissatisfaction of current state

D = A x G

A = acceptance of the problem

G = extent of the problem

3

the 2 leadership themes

  • Me = my beliefs & needs
    collective psy; determines how social I am
  • We = relationships ==> energy & warmth
    individual psy; determins how adaptive we are
  • It = material aspects
    mechanics & facts

4

leadership dev:

  • goal

  • making org more adaptive

5

modes / levels of leadership

  • positional power --> fine for emergency situations
  • trust --> normally better

6

duality of fear & love

 

trick in leadership

  • doing / fear / ego / transactional leadership / cocaine / "material world"
     
  • being / love / relationships / transformational leadership / wine, LSD / "spiritual world"

 

==> balance the 2 sides!
& live here & now also in corp world, w/o split personality; 

develop your personality as you go

==> use a coach, but a qualified psychologist

7

trust building level 2 formula

contact = authenticity + empathy + esteem (of other ideas, w/o accepting them)
+
communication

=

trust
+
outcome

8

what to do when you are unhappy in an org?

accept it if you can, or leave it and find your place in the world!

9

fitness: def & breakdown in 4 categories

= having reserves

  • physical ==> control your sleep, eating & drug taking
  • emotional ==> plan your social life & relationships
  • mental ==> learn work & personal focus
  • spiritual ==> personal orientation for others

10

empower people =

= teach ppl to be authors of their lives, rather than victims!

11

stakeholder map

internal or external circle of impact on me
+
opinion leader / stakeholder / critical stakeholder

+
category:

  • promotors
  • supporters
  • hoppers --> rel ppl who compromise on material aspect
  • opponents

12

how to coach opponents in 3 steps

  1. call & listen
  2. meet for lunch
  3. agree on the issue (def), because that creates warmth!

13

coaching: how, what for

take from slides