06 Quality Management Flashcards Preview

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Flashcards in 06 Quality Management Deck (10)
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1

  • project mgmt psychologically
  • proj mgmt quality level & why
  • but: re. deviations from project...

  • depressing, because it is mgmt!
     
  • quality is normally low coz Co has less experience there as compared to operations
     
  • ...are an unacceptable conseq. of insufficient experience

2

proj mgmt quality def=

magic triangle:

  • cost 
  • time
  • scope / benefits
    => on DESIGN you can do analytical quality assurance, but this is not enough because you need to also think of the process
    => you also need constructive quality assurance which relates to the type of process: CAN THIS ACTUALLY BE BUILT & WORK?

3

3 signs of bad projects

+ why & => conseq

  • project team must come up w the project process themselves
  • there are project stars taking all decisions
  • ppl work permanently long hours

+ coz you need both good proj mgmt & a specific proj proc model

=> consultancies exist so that you can buy this kind of expertise with repeatability

 

4

general project mgmt VS project process model

+ how to cope

general contentless discipline (set goals & deadlines; identify components; test...)

VS

specific domain knowledge allowing you eg to identify the correct components

 

+ how to cope: w a 2-party contract having 2 levels
(does not matter if inside or outside)

  • client perspective: manage cost, time, scope of the product
  • supplier perspective: manage the process

5

Client proj mgmt org: 4 components

  • project owner (not sponsor) = 1 manager
  • project committee
  • review team (experts)
  • client project leader

6

Supplier proj mgmt org

+ key distinctions of responsibilities

  • supplier
  • supplier proj leader
    • team 1
    • team 2
    • team N
       

the supplier proposes but does not take design decisions: commixtures are wrong

7

typical sources of project deviations

  • client org negotiations are very political
    --> this is quite normal
  • supplier org did not know what they were doing
    --> this is very bad and should not be so

8

3 x 2 tasks of Quality Assurance: who 

& what to look at

  • review
    • SU internal --> check formal consistency!
    • CL external
  • test
    • SU internal
    • CL external
  • audit
    • CL method audit
    • CL project leadership audit

9

ISO 9001:

2 targets

  • regulation of client-supplier-rel = 2-party contract rel.
  • self-enforcement of supplier to quality orientation

10

SEI-process-maturity-scheme:

5 levels

SEI = SwEngInstitute

  1. chaotic
  2. repeatable
  3. defined
  4. quantitatively managed
  5. optimizing