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Alicia Tse
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Decks in this class (23)
1. Retail Banking Customers
Define a personal customer,
Define a person in the sense of b...,
Define a legal person
83
cards
2. Customer Segments and Service Delivery
What are the possible banking nee...,
What are the possible banking nee...,
What are the financial characteri...
35
cards
3. Customers in a Digital Age
What are the two main causes of t...,
How many people have access to th...,
How did uk finance change followi...
34
cards
4. Digital Disruption
What is digital disruption,
What is algorithm banking,
How does algorithm banking affect...
36
cards
5. Information and Guidance for Retail Customers
Is it up to consumers to take res...,
What is meant by financial capabi...,
What legal responsibilities do co...
43
cards
6. The Influence of Social Media
Which social media platform is th...,
Which social media platform is th...,
How many monthly users does insta...
49
cards
7. Digital Disintermediation
What does disintermediation mean,
What does intermediation mean,
Does disintermediation add or rem...
16
cards
8. Customer Retention and Marketing Techniques
What does attrition mean,
What does it mean when we refer t...,
How has digital distribution affe...
77
cards
9. The Customer Experience
Is providing the customer with a ...,
What is the extended marketing mi...,
What are the 7 p s of the extende...
54
cards
10. The Evolving Banking Landscape
What type of fintech is the most ...,
What are the main features of dig...,
Which country led the way with ch...
38
cards
11. Payments and Money Transfer Services
What percentage of transactions w...,
What was the annual rate at which...,
What percentage of transactions w...
64
cards
12. Customer Delivery Channels
What is a delivery channel,
What are the principle objectives...,
What types of banks are most like...
32
cards
13. Digital Channels
Why might in person delivery be b...,
What does omnichannel mean,
What is true omnichannel
43
cards
14. Customer Communication in a Digital Age
How do fintechs and financial ins...,
What proportion of the uk claims ...,
True or false more than half of t...
69
cards
15. Customer Vulnerability
What constitutes as a vulnerable ...,
True or false vulnerability can b...,
True or false having one of the f...
50
cards
16. Keeping Customers Safe Online
Define financial crime,
What are the different groups of ...,
Define cybercrime
31
cards
17. Data in Banking
Are the following examples of dat...,
True or false banks collect data ...,
What is meant by big data what ar...
68
cards
18. The Role and Importance of Retail Banks
What are the main characteristics...,
Banks are systematically importan...,
What are the main characteristics...
53
cards
19. Regulation
What is capital adequacy why is i...,
What is set out within the basel ...,
What is tier 1 capital what is ti...
85
cards
20. Retail Banking Products
What are the 4 types of products ...,
From most to least important desc...,
Why might someone s hierarchy of ...
96
cards
21. Due Diligence
True or false banks only need to ...,
What is due dilligence,
Describe the two parts of the onb...
52
cards
22. The Management of Risk
What is the definition of risk,
Why do banks need to take risks,
What 4 actions do banks need to t...
76
cards
23. Specialist Advice
What level of understanding shoul...,
What is meant by an execution onl...,
What is generic advice what three...
30
cards
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certificate in retail and digital banking (cert rdb)
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