Unit 2 - Human Resources Flashcards Preview

IB Business Management HL 2016+ > Unit 2 - Human Resources > Flashcards

Flashcards in Unit 2 - Human Resources Deck (102)
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31

flexible work patterns

trend using less core staff and more peripheral workers such as part-time staff and freelancers

32

formal communication

official channels of communication that are established by an organisation

33

fringe payments

rewards received in addition to a worker’s wages or salaries, e.g. company car, subsidised meals

34

go-slow HL

employees working at the minimum pace allowable under their employment contract

35

gross misconduct

major breaches such as theft, fraud, being drunk at work and lead to instant dismissal

36

Herzberg’s two factor theory

looked at the factors that motivate employees (motivators) and factors that prevent dissatisfaction (hygiene factors)

37

human resource management

role of managers in developing the people of an organisation, such as recruitment, selection, training, development, dismissal

38

human resource planning

management process of forecasting an organisation’s current and future staffing needs

39

hygiene factors

(Herzberg) factors that do not increase job satisfaction, but prevent dissatisfaction, e.g. working conditions, reasonable wages

40

innovative cultures HL

exist in organisations that empower workers to make important decisions and to act on their own initiative

41

internal recruitment

hiring staff who already work for the firm

42

job description

document that outlines the nature of a job, such as roles, tasks, responsibilities

43

job enlargement

increasing the number of tasks that an employee performs in order to decrease monotony

44

job enrichment

increasing the number of tasks with varying difficulty in order to give workers more challenging jobs with more responsibilities

45

labour productivity

measures the output per worker

46

labour turnover

measures the number of workers who leave the firm per year, as a percentage of the workforce

47

labour union or trade union HL

organisation of worker-members who unite to protect their rights and wellbeing in the workplace

48

laissez-faire leader

person who sets the objectives and allows staff to make their own decision and to complete tasks in their own way

49

leadership

skill of getting things done through other people by inspiring, influencing and motivating them

50

litigation HL

(lawsuits) using the law and order system to seek a legal solution to conflict

51

management

practice of achieving an objective by using the available resources of the business

52

Maslow’s hierarchy of needs

physical needs, safety needs, social needs, esteem needs, self-actualisation; lower level needs must be met before people progress up the hierarchy; once a need is satisfied, providing more of the same will not motivate workers

53

matrix structure

flexible organisation flexible organisation of representatives from different departments within an organisation temporarily working together on a particular project

54

motivation

inner desire or passion to do something

55

motivators

(Herzberg) factors that increase motivation and job satisfaction, e.g. praise, recognition

56

offshoring

relocating business functions and processes to another country

57

off-the-job training

training carried out off-site

58

on-the-job training

training carried out whilst at the workplace

59

organisation chart

diagrammatic representation of a firm’s formal structure

60

outsourcing

finding external people or businesses to carry out non-core functions of a business