Unit 2 - Human Resources Flashcards Preview

IB Business Management HL 2016+ > Unit 2 - Human Resources > Flashcards

Flashcards in Unit 2 - Human Resources Deck (102)
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1

absenteeism

percentage of the workforce not present at work in a given time period

2

accountability

extent to which a person is held responsible for the success or failure of a task

3

Adams equity theory

workers will only be motivated if their remuneration is seen to be fair in relation to others

4

appraisal

formal process of evaluating the contributions and performance of an employee

5

arbitration HL

use of a third party which decides on an appropriate outcome to a dispute

6

autocratic leader

person who makes all the decisions rather than delegating any responsibility to subordinates

7

bureaucracy

official administrative and formal rules of an organisation that govern business activity

8

centralised structures

majority of decision making is done by a very small number of people

9

chain of command

formal line of authority, shown in an organisation chart

10

collective bargaining HL

negotiation process between trade union representatives and employer representatives

11

communication channels

methods through which information is passed from the sender to the recipient

12

conciliation HL

use of a third party which encourages people to negotiate and compromise

13

conflict HL

disagreements that result from differences in the attitudes, beliefs, values or needs of people

14

conflict resolution HL

course of action taken to resolve conflict and differences in opinion, e.g. arbitration, conciliation

15

content theories HL

explain the factors that motivate people, thus WHAT motivates, e.g. Taylor, Maslow

16

contract of employment

legal agreement between an employer and an employee, detailing the terms and conditions of employment

17

corporate culture HL

traditions and norms within an organisation, e.g. dress code, work ethos

18

culture clash HL

when there is a conflict between two or more cultures within an organisation, e.g. when two firms merge

19

culture gap HL

difference between the existing culture of an organisation and its desired culture

20

deadlock or standoff HL

situation when there has been a failure to reach a satisfactory compromise in the negotiation process

21

decentralised structures

some decision-making authority is passed onto others

22

delayering

process of removing levels in the hierarchy to flatten the organisational structure

23

delegation

empowerment of authority of a person lower down the organisational structure

24

democratic leader

person who takes into account the views of others

25

dismissal

termination of a worker’s employment due to incompetence or a breach of contract

26

employment legislation HL

set of laws that govern employment practices, such as anti-discriminatory behaviour

27

empowerment

non-financial motivator which involves a manager giving his/her subordinates some autonomy in their job and the authority to make various decisions

28

external recruitment

hiring staff from outside the organisation

29

flat organisational structure

there are only a few layers in the formal hierarchy

30

flexible structures

not based on the traditional hierarchical organisation and enables a business to adapt its labour resources quickly