5.1 - Given a scenario, use the best practice methodology to resolve problems.

Question 1

What are the steps to resolving a problem?

(Troubleshooting process)

Answer 1

1. Identify the problem.
2. Establish a theory of probable cause.
3. Test the theory to determine cause.
4. Establish a plan of action.
5. implement the solution.
6. Document findings, actions and outcomes.

Question 2

Changing management.

Answer 2

Question 3

Identify the problem.

Answer 3

Question 4

Establish a theory.

Answer 4

Question 5

Test the theory.

Answer 5

Question 6

Create a plan of action.

Answer 6

Question 7

Implement the solution.

Answer 7

Question 8

Verify fulll system functionality.

Answer 8

Question 9

Document findings.

Answer 9