SAC1A Flashcards

1
Q

Operations

A

Is an area of management responsibility concerned with converting inputs into outputs in the production of goods and services.

Its activities involve ordering and sourcing stock, minimising waste, ensuring quality meets customer expectations, redesigning the sequence of production ect..

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2
Q

Finance

A

Is an area of management responsibility concerned with controlling the activities concerned with receiving and spending money within the business

It’s activities include budgeting, financial planning, managing day to day payments and receipts, and auditing the business accounts

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3
Q

Human resources

A

Is an area of management responsibility concerned with managing the employees and all aspects of their working relationships with the business

It’s activities include the recruitment, selection, training, motivation as ultimate termination of employees as well as employment terms and conditions and labour laws

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4
Q

Sales and marketing

A

Is an area of management responsibility concerned with connecting the goods and services produced with their end consumers

The activities include determining product features, pricing, promotion, distribution, customer service and after sales support.

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5
Q

Technology support

A

Is an area of management responsibility concerned with providing employees and customers with user friendly assistance for individuals having technical problems with electronic devices.

It’s activities involve trouble shooting computer problems, office phones, website crashes, PowerPoint presentation problems etc..

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6
Q

Shareholders

A

An individual, group or organisation that owns one or more shares in a company.

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7
Q

Private limited companies

A

These types ong company are incorporated, which means they have their own legal identity and can sue or own assets in their own right. The ownership of a limited company is divided up into equal parts called shares. Whoever owns one or more of these is called a shareholder.

Limited liability
More complex to start and run
Higher set up and running costs
EG. VISY

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8
Q

Public limited company

A

A company has memebers (shareholders) who own the company ans directors who run it. The company is listed on the stock exchange eg for members of the public who can trade shares in it.

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9
Q

Social enterprises

A

Is an organisation that applies commercial strategies to maximise improvements in human and environmental well-being. This may include maximising social impact alongside profits for external shareholders

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10
Q

Corporate social responsibility

A

Takes into account and approach that is both ethical and socially responsible. It expresses concern for how it’s practises affect the environment and society’s health and welfare, ethical concern for its workforce and families. This is beyond what is required by law.

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11
Q

Sole trader

A

A business owned and operated by one person. This person provides all the finance, makes all the decisions and takes all responsibility for the operation of the business.

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12
Q

Objectives

A

A statement of what an organisation expects to achieve over a set period of time. Different organisations have different objectives.

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13
Q

Stakeholder

A

Any group or individual that has an interest in or is affected by the activities of a business. A stakeholder may include employees of an organisation as they will be affected by the organisations success or failure.

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14
Q

Partnership

A

A partnership is a business structure that involves two or more persons who carry on a business together with profit motive. Each have shared control and management of the business.
Features of Partnership-
The essential features and characteristics of a partnership are:
1. Agreement: The partnership arises out of an agreement between two or more persons.
2. Profit sharing: There should be an agreement among the partners to share the profits of the business.

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15
Q

Government business enterprise

A

Government business enterprise a government business enterprise is a commonwealth entity or commonwealth company that unlike government departments aims to act under general business principles and am to make a profit. An example of this is the Australian postal corporation.

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16
Q

Businesses objectives: make a profit

A

The surplus remaining after total costs are deducted from total revenue and the basis on which tax is calculated and dividends are paid.

17
Q

Business objectives: market share

A

the percentage of that total industry sales that the business in question receives

18
Q

Business objective

: to fulfil a market need

A

Your businesses target market are the customers most likely to purchase you goods or services. Identifying what they require allows you to meet their needs and build a Market for your goods and services
EG; fastflowers.com ordering flowers online rather then customers being embarrassed for leaving love notes and messages.

19
Q

Business objective: to fulfil a social need

A

Benefitting the community through the actions of business. For example Visy objective is to have the smallest environmental footprint possible, annually recovers

20
Q

Business objectives: to meet shareholder expectations

A

This means that business operations are controlled by directors and owned by the shareholders.
Eg; in 2015 QANTAS allocated $505 million capital return or 23 cents per share- approved by shareholders AGM

21
Q

Shareholder expectations

A
  1. Capital gain on shares
  2. Dividends( % of profits returned to shareholders.)
  3. Voting rights at AGM ( annual General Meeting)
22
Q

Potential conflicts between stakeholders

A
  • employees and shareholders. Employees want more money, as do the shareholders.
  • suppliers and customers. Customers want a low price, while the suplliers want to be eithical
  • shareholders and customers. Shareholders want more dividends, and more profit for the business, while customers want a good price on products
23
Q

Charctcteristics of stakeholders interests and CSR

A

Eg; TELSTRA customers, are interested in quality, affordability and accessibility of our products and services, and the privacy and security of their personal information.

CSR; - import things from Australia supporting Australian businesses
- senior tech support bc old people don’t know what they are doing