Ch. 7

Question 1

Transforming resources into goods and services

Answer 1

Process strategy

Question 2

What type of process is used for producing each of the following products? beer, Toyota automobiles, motorcycles, Big Macs.

Answer 2

Product Focus, Repetitive, Repetitive, Repetitive

Question 3

What is the objective when choosing a process strategy?

Answer 3

To create a process that can produce products that meet customer requirements within cost and other managerial constraints.

Question 4

What process strategy is used in the vast majority of global production?

Answer 4

Process Focus

Question 5

What is another term for facilities that are process focused and oriented low-volume, high-variety production?

Answer 5

Job shops

Question 6

A job shop an example of what type of process?

Answer 6

Process Focus

Question 7

Parts or components of a product previously prepared, often in a continuous process.

Answer 7

Module

Question 8

What production process often uses modules?

Answer 8

Repetitive focus.

Question 9

What are the four common types of processes?

Answer 9

Process focus, repetitive focus, product focus, and mass customization.

Question 10

What industry is most likely to have low equipment utilization?

Answer 10

Process Focus

Question 11

What are characteristics of products commonly produced in product-focused processes?

Answer 11

High volume, but low variety products.

Question 12

What products are likely to be assembled on a repetitive process line?

Answer 12

Autos, motorcycles, home appliances.

Question 13

What process strategy is used in a typical Hospital?

Answer 13

Process focus

Question 14

What are the similarities between process focus and mass-customization strategies?

Answer 14

Product flexibility

Question 15

High fixed costs and low variable costs are typical of which process strategy?

Answer 15

Product Focus

Question 16

What production approach does Harley Davidson use?

Answer 16

Repetitive

Question 17

What phrases best describe a product focus strategy?

Answer 17

Continuous Processes

Question 18

What phrases best describe a process focus strategy?

Answer 18

Intermittent Processes

Question 19

What phrases best describe a repetitive focus strategy?

Answer 19

Assembly line

Question 20

In terms of production quantity, what is the meaning of the term crossover point?

Answer 20

Point where total cost of the processes changes.

Question 21

What is mass customization?

Answer 21

Rapid low cost production that caters to constantly changing unique customer desires.

Question 22

What are major challenges of of high-volume build-to-order production processes?

Answer 22

Product design, process design, inventory management, tight schedules, and responsive partners.

Question 23

What does a crossover chart for process selection focus upon?

Answer 23

Costs of volumes for more than one process.

Question 24

Helps managers understand how to add value I the flow of material and information through the entire production process.

Answer 24

Value stream mapping

Question 25

What is a fundamental difference between a process chart and a flowchart?

Answer 25

Flowchart uses drawings to analyze movement of people or materials while process charts use symbols.

Question 26

What is the purpose of service blueprinting?

Answer 26

Focus on the customer and the provider’s interaction with the customer.

Question 27

What is a drawing of the movement of material, product, or people called?

Answer 27

Flowchart

Question 28

What is a special form of time-function mapping that goes beyond the organization into its supply chain called?

Answer 28

Process mapping

Question 29

What are the five major tools of process analysis and design?

Answer 29

Flowchart, Time-function mapping, value stream mapping, process charts, and blueprints.

Question 30

What are common strategies for improving productivity in services?

Answer 30

Separation, Self-service, postponement, focus modules, automation, scheduling, and training.

Question 31

What should the operations manager focus on in mass service and professional service?

Answer 31

Human resource

Question 32

What is an example of the postponement strategy for improving service productivity?

Answer 32

Toyota installing unique interior modules late in the production process.

Question 33

What are major advantages of a flexible manufacturing systems?

Answer 33

Produces low volume but high variability and is very flexible.

Question 34

What are the major components of computer-integrated manufacturing (CIM)?

Answer 34

Inventory control, warehousing, and shipping.

Question 35

What are the nine areas of technology that enhance production and productivity?

Answer 35

Computer numerical control, automatic identification system, radio frequency identification, vision systems, robot, automated storage and retrieval system, automated guided vehicle, flexible manufacturing system, computer-integrated manufacturing.

Question 36

What are characteristic(s) of process redesign?

Answer 36

The fundamental rethinking of business processes to bring about dramatic improvements in performance.

Question 37

What are the two basic types of production systems?

Answer 37

Intermittent production systems and continuous production systems

Question 38

What type of process would a paper mill be most likely to use?

Answer 38

Process focus

Question 39

A series of actions or steps taken in order to achieve a particular objective. A sequence of interdependent and linked procedures, which, at every stage, consume one or more resources

Answer 39

Process

Question 40

Fundamental rethinking of business processes to bring about dramatic improvements in performance.

Answer 40

Process redesign